At a Glance
- Tasks: Manage customer orders, ensure smooth logistics, and maintain strong customer relationships.
- Company: Join ADM, a leading supplier of high-quality ingredients with a focus on innovation.
- Benefits: Enjoy competitive salary, benefits, and opportunities for professional growth.
- Other info: Collaborative team culture with opportunities for career advancement.
- Why this job: Make a real impact in customer service and logistics while working in a dynamic environment.
- Qualifications: 3+ years in order fulfillment or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
- Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
- Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
- Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
- Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Location: Cambridge, England, United Kingdom
Customer Service and Logistics Administrator employer: ADM
At ADM, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. As a Customer Service and Logistics Administrator in Cambridge, you'll enjoy a competitive salary and benefits package, along with ample opportunities for professional development and growth within a globally recognised company dedicated to operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Logistics Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ADM and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and operational excellence.
✨Tip Number 3
Practice your communication skills! As a Customer Service and Logistics Administrator, you'll need to convey information clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ADM.
We think you need these skills to ace Customer Service and Logistics Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service and Logistics Administrator role. Highlight your experience in order fulfillment and customer service, and don’t forget to mention any relevant skills like logistics knowledge and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our team at ADM. Be specific about your experiences that align with the job description.
Showcase Your Skills:In your application, make sure to showcase your communication and problem-solving skills. We want to see how you’ve successfully managed customer relationships and resolved issues in the past, so share those stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ADM
✨Know Your Order Fulfillment Basics
Brush up on your knowledge of order lifecycle management and logistics processes. Be ready to discuss how you’ve successfully managed orders in the past, including any specific metrics like OTIF that you've tracked.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to build strong customer relationships and resolve issues effectively. Think of a time when you turned a complaint into a positive experience for a customer.
✨Demonstrate Attention to Detail
Since this role requires high attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or systems you use to keep track of orders and documentation.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP or order management systems, make sure to mention it. If not, do a bit of research on common systems used in logistics and be ready to discuss how you would adapt to new software.
