At a Glance
- Tasks: Manage customer orders, ensure timely delivery, and resolve issues.
- Company: ADM is a top supplier of quality ingredients, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, professional growth, and a collaborative work environment.
- Other info: Located in Cambridge, this role offers a chance to work with a globally recognised company.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and operational excellence.
- Qualifications: 3+ years in customer service or order fulfillment; strong communication and logistics knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service and Logistics Administrator
Join to apply for the Customer Service and Logistics Administrator role at ADM.
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Location: Cambridge, England, United Kingdom
#J-18808-LjbffrCustomer Service and Logistics Administrator in Saffron Walden employer: ADM
At ADM, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. As a Customer Service and Logistics Administrator in Cambridge, you will enjoy a competitive salary and benefits package, alongside ample opportunities for professional development and growth within a globally recognised company committed to operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Logistics Administrator in Saffron Walden
✨Tip Number 1
Familiarise yourself with the logistics and supply chain terminology, especially Incoterms. This knowledge will not only help you understand the role better but also impress the hiring team during any discussions.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to share these experiences during interviews to showcase your problem-solving abilities.
✨Tip Number 3
Network with professionals in the logistics and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ADM.
✨Tip Number 4
Research ADM's values and recent projects. Being knowledgeable about the company will allow you to tailor your conversations and show genuine interest in their mission, making you a more appealing candidate.
We think you need these skills to ace Customer Service and Logistics Administrator in Saffron Walden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any specific roles where you managed order fulfillment or customer relationships, as these are key aspects of the job.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and logistics. Mention specific examples of how you've successfully handled order management or resolved customer issues in the past.
Highlight Relevant Skills:In your application, clearly outline your skills related to ERP systems, communication, and problem-solving. These are crucial for the role and should be evident in your written application.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at ADM
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to build strong relationships and resolve issues effectively.
✨Demonstrate Your Logistics Knowledge
Familiarise yourself with logistics terminology and processes, such as Incoterms and order fulfillment cycles. Be ready to discuss how your understanding of these concepts can contribute to efficient operations at ADM.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Prepare for scenarios where you might need to manage multiple priorities or address delays in order fulfillment, and think through how you would handle them.
✨Highlight Your Technical Proficiency
As the role requires proficiency in ERP/order management systems and Microsoft Excel, be ready to discuss your experience with these tools. Consider bringing examples of how you've used technology to improve processes or enhance customer satisfaction.
