At a Glance
- Tasks: Manage customer orders, ensure timely delivery, and resolve issues.
- Company: ADM is a top supplier of quality ingredients, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, professional growth, and a collaborative work environment.
- Other info: Located in Cambridge, this role offers a chance to work with a globally recognised company.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and operational excellence.
- Qualifications: 3+ years in customer service or order fulfillment; strong communication and logistics knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service and Logistics Administrator
Join to apply for the Customer Service and Logistics Administrator role at ADM.
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.
About Us
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Your Responsibilities
Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.
Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem-solving abilities, and a customer-first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Location: Cambridge, England, United Kingdom
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Customer Service and Logistics Administrator in Saffron Walden employer: ADM
At ADM Erith, we pride ourselves on fostering a culture of continuous improvement and safety, making us an exceptional employer for Process Engineers. Our commitment to employee growth is evident through ongoing training opportunities and collaboration with a dedicated team that values innovation and efficiency. Located in a dynamic environment, we offer a supportive workplace where your contributions directly impact production excellence and safety standards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Logistics Administrator in Saffron Walden
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ADM and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ADM!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ADM keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service and Logistics Administrator in Saffron Walden
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ADM:This is your chance to really connect with the team at ADM. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ADM
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ADM.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ADM that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ADM. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
