At a Glance
- Tasks: Lead high-profile European partnerships and ensure delivery excellence across multiple markets.
- Company: Dynamic company focused on innovative retail solutions and strategic partnerships.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a senior leadership role with diverse responsibilities.
- Qualifications: 8+ years in FMCG or retail activation with strong financial acumen and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high‑profile, multi‑market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high‑volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting.
This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams. The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data‑led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high‑level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight‑led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi‑market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior‑level stakeholder management experience
- Ability to lead cross‑functional, geographically dispersed teams
Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Clients Service Director - Hybrid - London employer: adm-Indicia
Indicia is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Clients Service Director role based in London. With a strong emphasis on employee growth and development, we offer comprehensive training and mentorship opportunities, ensuring our team members thrive in their careers. Our commitment to diversity and equal opportunity, combined with the strategic importance of this position within a high-profile European partnership, makes Indicia a rewarding place to work for those seeking meaningful impact in the retail activation space.
StudySmarter Expert Advice🤫
We think this is how you could land Clients Service Director - Hybrid - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Clients Service Director - Hybrid - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Clients Service Director. Highlight your experience in managing complex, multi-market accounts and any relevant achievements that showcase your strategic leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your P&L management experience and how you’ve driven operational excellence in previous positions.
Showcase Your Stakeholder Management Skills:In both your CV and cover letter, emphasise your experience with senior-level stakeholder engagement. We want to see how you've built trusted relationships and navigated complex procurement structures in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at adm-Indicia
✨Know Your Numbers
As a Client Services Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L performance and be ready to discuss how you've managed margins in previous roles. This shows you understand the business side of things.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience, especially in managing cross-functional teams. Think of specific examples where you've led teams through complex projects or multi-market accounts. This will highlight your ability to drive performance and harmonisation.
✨Engage with Stakeholders
Since stakeholder management is crucial, come prepared with examples of how you've built trusted relationships with senior stakeholders. Discuss your approach to communication and how you ensure alignment across different functions.
✨Be Data-Driven
This role requires a proactive, insight-led approach. Be ready to discuss how you've used data to inform decisions and drive strategic direction in past roles. Highlight any tools or methodologies you've employed to enhance performance reporting.
