At a Glance
- Tasks: Lead high-profile European partnerships and ensure delivery excellence across multiple markets.
- Company: Dynamic company focused on innovative client services and strategic partnerships.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a senior leadership role with global reach.
- Qualifications: 8+ years in FMCG or retail activation with strong financial acumen.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high-profile, multi-market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high-volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting. This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams. The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data-led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities
- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high-level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight-led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
Skills, Knowledge and Expertise
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi-market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior-level stakeholder management experience
- Ability to lead cross-functional, geographically dispersed teams
Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Clients Service Director in London employer: adm-Indicia
Indicia is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong commitment to employee development, we provide ample growth opportunities and support for our team members to excel in their careers. Our focus on diversity and inclusion ensures a welcoming environment where every voice is valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Clients Service Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Clients Service Director at adm-Indicia!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like adm-Indicia or be willing to refer you for that Clients Service Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from adm-Indicia who’s on the lookout for their next Clients Service Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Clients Service Director role at adm-Indicia!
We think you need these skills to ace Clients Service Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at adm-Indicia. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at adm-Indicia
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at adm-Indicia. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
