At a Glance
- Tasks: Lead high-profile European partnerships and ensure delivery excellence across multiple markets.
- Company: Dynamic company focused on innovative retail solutions and strategic partnerships.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a senior leadership role with diverse responsibilities.
- Qualifications: 8+ years in FMCG or retail activation with strong financial acumen and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high‑profile, multi‑market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high‑volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting. This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams. The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data‑led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities
- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high‑level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight‑led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
Skills, Knowledge and Expertise
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi‑market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior‑level stakeholder management experience
- Ability to lead cross‑functional, geographically dispersed teams
Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Clients Service Director - Hybrid - London employer: adm Indicia
At adm Indicia, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our hybrid work environment allows for flexibility while providing ample opportunities for professional growth and development in technology project management. With a strong commitment to continuous improvement and a supportive team atmosphere, we empower our employees to lead impactful transformation initiatives that drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Clients Service Director - Hybrid - London
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We think you need these skills to ace Clients Service Director - Hybrid - London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of adm Indicia. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at adm Indicia
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with adm Indicia, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
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Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at adm Indicia, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for adm Indicia could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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