At a Glance
- Tasks: Manage key customer accounts and coordinate the order fulfillment process.
- Company: Join a dynamic team focused on excellent customer service and efficient supply chain management.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for growth and skill enhancement.
- Why this job: Be the vital link between customers and operations, making a real impact on service delivery.
- Qualifications: Bachelor's degree preferred and 3 years of relevant experience in customer service or supply chain.
The predicted salary is between 29700 - 36300 £ per year.
Position Summary
The Key Accounts, Sales Support & Supply Chain Planner is responsible for managing key customer accounts, coordinating the end-to-end order fulfillment process, and ensuring excellent customer service.
The role serves as the primary link between customers, Sales, Operations, Logistics, and Finance to ensure timely deliveries, accurate order processing, and effective supply chain execution.
Key Responsibilities
- Manage customer orders from order entry through production, dispatch, and delivery.
- Act as the primary contact for key customers regarding order status, deliveries, complaints, and issue resolution.
- Monitor and report OTIF (On Time In Full) performance, proactively addressing supply or delivery risks.
- Coordinate with Production, Warehousing, Logistics, and Sales teams to ensure efficient order fulfillment.
- Organize transportation and liaise with carriers and third-party logistics providers to ensure cost-effective deliveries.
- Process invoices, customer returns, and credit notes while ensuring transactional accuracy.
- Support demand planning and supply chain activities to meet customer requirements.
- Maintain accurate order, shipment, and delivery records and perform regular reconciliations.
- Prepare reports and support audits, traceability exercises, and continuous improvement initiatives.
Qualifications & Experience
- Bachelor's degree in Supply Chain, Business, Logistics, or a related field preferred.
- Minimum 3 years of experience in Customer Service, Order Management, Supply Chain, Sales Support, or Key Account Management.
- Good understanding of supply chain processes, logistics, imports/exports, and Incoterms.
- Experience with ERP systems and Microsoft Office, particularly Excel.
Skills & Competencies
- Strong customer service and relationship management skills.
- Excellent communication and stakeholder management abilities.
- Strong organizational, analytical, and problem-solving skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
Key accts. Sales Support & Supply chain Planner in London employer: ADM Careers
As a Materials Planner at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities to enhance your skills and advance your career within the food manufacturing sector. Located in a vibrant area, our workplace fosters a supportive environment where your contributions directly impact production efficiency and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Key accts. Sales Support & Supply chain Planner in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at ADM Careers, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Key accts. Sales Support & Supply chain Planner.
We think you need these skills to ace Key accts. Sales Support & Supply chain Planner in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at ADM Careers. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research ADM Careers and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at ADM Careers
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at ADM Careers.
✨Research Specific Challenges Faced by ADM Careers
Look into any unique supply chain challenges ADM Careers might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
