At a Glance
- Tasks: Ensure smooth running of client platforms and provide technical support for websites.
- Company: Fully remote UK-based eCommerce and tech services business in music and entertainment.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and training budget.
- Other info: Opportunities for career growth and international work experiences.
- Why this job: Join a supportive team and tackle exciting challenges with cutting-edge technology.
- Qualifications: 1-2 years of technical support experience and knowledge of web technologies.
The predicted salary is between 35000 - 35000 £ per year.
Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills.
We're delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Support Engineer to join the team.
What skills you'll be needing:
- 1-2 years of providing technical support for websites in either a hosting provider or digital agency environment.
- Awareness of common web security risks, secure configuration, access control and patch management.
- Strong understanding of web technologies, including HTTP, SSL, DNS, and general website performance concepts.
- Some basic tech skills across some of: HTML, CSS, JavaScript, PHP, WordPress.
- Experience with database management and SQL.
- Understanding of responsive design principles and cross-browser compatibility.
- Working knowledge of Git for version control.
- Experience using ticketing systems (e.g. Zendesk, Jira or similar).
What you'll be doing:
The Support Engineer role is primarily to ensure the smooth day-to-day running of client platforms, websites and supporting infrastructure. You'll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. You will diagnose, resolve and document technical issues across CMS (mostly WordPress, Shopify), ecommerce, hosting and web technology environments, while helping ensure client platforms remain secure, stable and well maintained. You will also help to support with integrations, deployments, monitoring, HTTP, DNS, SSL, caching, redirects, performance and ongoing platform maintenance.
There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting. The role combines technical troubleshooting, customising and enhancing existing sites (HTML, CSS, JS, PHP), client communication and proactive problem solving, working closely with internal teams to deliver reliable support, maintain platform performance and contribute to continuous improvement.
What you'll get in return for your talents:
There's a competitive salary (up to £35K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment. There will be 1 weekend in 4 on-call (24/7) with additional payments.
What's next:
If this role sounds like it could be your next career move, please send in your CV ASAP.
Support Engineer in Bristol employer: Adlib
Join a dynamic and fully remote UK-based eCommerce and technology services business that prioritises growth, integrity, and collaboration. With a strong commitment to employee development, you will thrive in a supportive work culture that encourages continuous learning and skill enhancement, all while working with an impressive international client base in the music and entertainment sectors. Enjoy competitive benefits including private healthcare, generous holiday allowance, and opportunities for professional training, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical support projects, website troubleshooting, or any relevant work. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to web technologies and client support scenarios. Practise explaining your thought process when solving problems, as this will demonstrate your analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our supportive team.
We think you need these skills to ace Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical support experience, especially with websites, and any relevant web technologies you’ve worked with. We want to see how you fit into our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love proactive problem solvers, so share specific instances where you made a difference in your previous roles.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate well-organised applications that show attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Adlib
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around web technologies like HTTP, SSL, and DNS. Be ready to discuss your experience with HTML, CSS, JavaScript, and PHP, as well as any database management skills you have. This will show that you're not just a support engineer but a tech-savvy one!
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s values and culture. Since they focus on growth and collaboration, think about how your own experiences align with these values. Being able to relate your past work to their mission can really set you apart in the interview.
✨Prepare for Problem-Solving Questions
Expect questions that test your troubleshooting skills. Think of specific examples where you've diagnosed and resolved technical issues, especially in CMS environments like WordPress or Shopify. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm for Learning
Since the role involves continuous improvement and learning new skills, express your eagerness to grow. Mention any recent courses or training you've undertaken, and be ready to discuss how you keep up with industry trends. This shows that you're proactive and committed to your professional development.
