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- Tasks: Provide first-line IT support to users, troubleshoot issues, and maintain meeting room tech.
- Company: Join UCLBi, a top UK tech commercialisation company with 30 years of success.
- Benefits: Enjoy 31 days holiday, a bonus scheme, pension, and wellbeing allowances.
- Why this job: Kickstart your IT career with hands-on experience and industry-recognised certifications.
- Qualifications: No prior IT experience needed; just a passion for technology and customer service.
- Other info: This is a 1-year fixed-term contract with a salary of £25,000 to £28,000.
The predicted salary is between 25000 - 28000 £ per year.
About us: UCLBi is a leading technology commercialization company within the UK, with an impressive and successful track record of creating licenses and spinouts based on UCL’s intellectual property for 30 years. We are unique within the UK by being an independent, financially self-sufficient company with a strong history of making significant returns for UCL.
What you’ll be doing: We are seeking a proactive and customer-focused individual to join our IT team as a Helpdesk Analyst. The successful candidate will provide first-line support to both on-site and remote users, ensuring efficient resolution of technical issues and excellent user satisfaction.
What experience you’ll need to apply: This role requires a willingness to learn, a strong interest in IT, and a commitment to providing exceptional customer service. No commercial IT experience is necessary; a real drive and passion to have a career within IT would also be considered. This 1-year fixed-term contract includes the opportunity to work towards industry-recognized certifications, such as Microsoft certifications.
Duties and Responsibilities:
- User Support: Provide first-line support for technical issues, including hardware, software, and network connectivity, to on-site and remote users. Troubleshoot and resolve issues related to Microsoft Office products (Outlook, Excel, Word, etc.) and Office365 tools (SharePoint, Teams, OneDrive, etc.). Escalate complex issues to senior staff or external vendors as needed.
- Meeting Room Equipment: Support and maintain meeting room technology, including audio-visual equipment, videoconferencing tools, and associated peripherals. Ensure meeting rooms are operational and troubleshoot issues promptly.
- Helpdesk Software Management: Monitor and maintain the helpdesk ticketing system, ensuring timely responses and resolutions. Generate reports to identify trends and areas for improvement.
- Hardware and Software Maintenance: Perform routine maintenance and troubleshooting of desktops, laptops, printers, and mobile devices. Assist with the setup and configuration of new equipment.
- IT Administration: Manage user accounts, permissions, and access rights in line with company policies. Support onboarding and offboarding processes, including equipment setup and account deactivation. Maintain accurate asset management records.
- Knowledge Sharing and Documentation: Create and maintain knowledge base articles and user guides for common issues. Provide basic user training to help staff maximize their use of IT tools.
- Security and Compliance: Promote security best practices, such as identifying phishing attempts and safeguarding sensitive data. Ensure compliance with IT policies and procedures.
What you’ll get in return for your experience: The role will be predominantly full-time at the Tottenham Court Road office, offering superb benefits including 31 days holiday plus 8 bank holidays, a bonus scheme, a good pension, and wellbeing allowances. This is a 1-year fixed-term contract with a yearly salary of £25,000 to £28,000 per annum.
If you’re looking to develop your IT skills in a professional environment, apply now to Roy Bennett at ADLIB or our recruitment partner via this advert.
1st Line Helpdesk Analyst employer: ADLIB
Contact Detail:
ADLIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Microsoft Office products and Office365 tools. This knowledge will help you demonstrate your proactive approach during any informal discussions or interviews.
✨Tip Number 2
Engage with online communities or forums related to IT support. This can provide you with insights into real-world problems and solutions, showcasing your commitment to learning and growing in the field.
✨Tip Number 3
Consider reaching out to current or former employees of UCLBi on professional networking sites. They can offer valuable insights about the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your passion for IT and customer service in a conversational manner. Think of examples from your past experiences where you've helped others solve problems, even if they weren't in a formal IT role.
We think you need these skills to ace 1st Line Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to IT support, even if they are from non-commercial settings. Emphasise your willingness to learn and your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your enthusiasm for the role. Mention specific examples of how you've helped others with technical issues, even in informal settings.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as troubleshooting, user support, and familiarity with Microsoft Office products. If you have experience with helpdesk software, be sure to mention it.
Show Your Commitment to Learning: Since no commercial IT experience is necessary, express your eagerness to pursue industry-recognised certifications and your commitment to developing your IT skills within the role.
How to prepare for a job interview at ADLIB
✨Show Your Passion for IT
Even if you don't have commercial experience, demonstrate your enthusiasm for technology. Talk about any personal projects or learning you've done related to IT, as this will show your commitment to a career in the field.
✨Prepare for Common Technical Questions
Brush up on basic troubleshooting steps for common issues, especially with Microsoft Office products and Office365 tools. Being able to discuss how you would approach resolving these problems can impress the interviewers.
✨Emphasise Customer Service Skills
Since the role is customer-focused, be ready to share examples of how you've provided excellent service in previous roles or situations. Highlight your ability to communicate clearly and patiently with users.
✨Familiarise Yourself with Helpdesk Software
While you may not have used specific helpdesk software before, understanding the basics of ticketing systems and how they function can give you an edge. Mention any relevant software experience you have, even if it's from personal use.
