At a Glance
- Tasks: Produce insightful reports and dashboards to enhance customer service decisions.
- Company: Join a B Corp Certified company with a collaborative culture.
- Benefits: Salary up to £35,000, flexible working, and exposure to senior stakeholders.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact by translating data into actionable insights.
- Qualifications: 1 year of MI Analyst experience, Power BI, SQL, and strong presentation skills.
The predicted salary is between 28000 - 42000 £ per year.
Overview
This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).
What you'll be doing
- Produce reports, spot trends, and create insight that shapes how the customer service team operates.
- Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.
- Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.
- Present findings to stakeholders across the business and contribute ideas that have real impact.
You'll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.
Responsibilities
- Be the go-to person for producing reports and insights for customer service decisions.
- Run and maintain regular reporting and dashboards.
- Analyse topics like customer churn, call volumes, and reasons for customer contact.
- Collaborate with stakeholders and communicate findings effectively.
What experience you'll need
- At least 1 year of experience in a similar MI Analyst role.
- Experience using Power BI.
- Experience with SQL.
- Experience working with customer data (e.g., churn analysis).
- Ability to translate complex data into clear, actionable insights.
- Confidence presenting to stakeholders.
What you'll get in return
You'll receive a salary of up to £35,000, with a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and offered on an FTC basis.
Two fixed-term contract openings exist in the team: an 8-month FTC and a 12-month FTC.
What's next?
Apply with your CV today. If it looks like a good match, we'll be in touch to arrange a call and discuss the role in more detail. For any questions, feel free to message Tegan.
Please note, this role is exclusive to ADLIB.
MI Analyst (12 Month FTC) in West Bromwich employer: ADLIB Recruitment | B CorpTM
ADLIB is an excellent employer that fosters a collaborative and innovative work culture, particularly for the MI Analyst role based in Bristol. Employees benefit from exposure to senior stakeholders, opportunities for professional growth, and a supportive team environment, all while contributing to meaningful customer service improvements through data insights. With a commitment to sustainability as a B Corp Certified company, ADLIB offers a unique advantage for those seeking a rewarding career in data analytics.
Contact Details:
ADLIB Recruitment | B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MI Analyst (12 Month FTC) in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ADLIB or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience with Power BI and SQL, create a mini-project or dashboard to showcase your abilities. Share it on LinkedIn or during interviews to impress potential employers.
✨Tip Number 3
Prepare for the interview by understanding the company’s data needs. Research ADLIB’s customer service strategies and think about how your insights could make a difference. Tailor your examples to their specific challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MI Analyst (12 Month FTC) in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the MI Analyst role. Highlight your experience with Power BI and SQL, and don’t forget to mention any work you've done with customer data. We want to see how your skills align with what we’re looking for!
Showcase Your Insights:When writing your application, focus on how you've translated complex data into actionable insights in the past. We love seeing examples of how your analysis has made a real impact, so share those stories with us!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break down your achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ADLIB Recruitment | B CorpTM
✨Know Your Data Tools
Make sure you're well-versed in Power BI and SQL before the interview. Brush up on how to create reports and dashboards, as you'll likely be asked to demonstrate your knowledge or discuss your experience with these tools.
✨Prepare for Scenario Questions
Think about specific examples from your past experience where you've analysed customer data, identified trends, or improved processes. Be ready to explain how your insights led to actionable recommendations, especially regarding customer churn and call volumes.
✨Practice Your Presentation Skills
Since you'll need to present findings to stakeholders, practice explaining complex data in simple terms. You might want to prepare a mini-presentation on a relevant topic to showcase your ability to communicate effectively.
✨Show Your Collaborative Spirit
This role involves working closely with a team, so be prepared to discuss how you’ve collaborated with others in the past. Highlight any experiences where you’ve worked with stakeholders to drive decisions based on your insights.
