At a Glance
- Tasks: Ensure smooth running of client websites and provide technical support.
- Company: Fully remote UK-based eCommerce and tech services business with a supportive culture.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and training budget.
- Other info: Opportunity to work abroad and enhance your skills in a collaborative environment.
- Why this job: Join a dynamic team and work on exciting challenges in the music and entertainment sectors.
- Qualifications: 1-2 years of technical support experience and knowledge of web technologies.
The predicted salary is between 35000 - 35000 £ per year.
Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills.
We're delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Support Engineer to join the team.
What skills you'll be needing:
- 1-2 years of providing technical support for websites in either a hosting provider or digital agency environment.
- Awareness of common web security risks, secure configuration, access control and patch management.
- Strong understanding of web technologies, including HTTP, SSL, DNS, and general website performance concepts.
- Some basic tech skills across some of: HTML, CSS, JavaScript, PHP, WordPress.
- Experience with database management and SQL.
- Understanding of responsive design principles and cross-browser compatibility.
- Working knowledge of Git for version control.
- Experience using ticketing systems (e.g. Zendesk, Jira or similar).
What you'll be doing:
The Support Engineer role is primarily to ensure the smooth day-to-day running of client platforms, websites and supporting infrastructure. You'll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. You will diagnose, resolve and document technical issues across CMS (mostly WordPress, Shopify), ecommerce, hosting and web technology environments, while helping ensure client platforms remain secure, stable and well maintained. You will also help to support with integrations, deployments, monitoring, HTTP, DNS, SSL, caching, redirects, performance and ongoing platform maintenance.
There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting. The role combines technical troubleshooting, customising and enhancing existing sites (HTML, CSS, JS, PHP), client communication and proactive problem solving, working closely with internal teams to deliver reliable support, maintain platform performance and contribute to continuous improvement.
What you'll get in return for your talents:
There's a competitive salary (up to £35K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment. There will be 1 weekend in 4 on-call (24/7) with additional payments.
What's next:
If this role sounds like it could be your next career move, please send in your CV ASAP.
Website Support Engineer employer: ADLIB Recruitment | B CorpTM
Join a dynamic and fully remote UK-based eCommerce and technology services business that prioritises growth, integrity, and collaboration. With a strong commitment to employee development, you will thrive in a supportive work culture that encourages continuous learning and skill enhancement, all while working with an impressive international client base in the music and entertainment sectors. Enjoy competitive benefits including private healthcare, generous holiday allowance, and opportunities for international work, making this an exceptional place to advance your career as a Website Support Engineer.
Contact Details:
ADLIB Recruitment | B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Website Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant online communities, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical support projects, especially those related to websites and CMS. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common web technologies and troubleshooting scenarios. Practice explaining your thought process when solving technical issues, as this will demonstrate your problem-solving skills to potential employers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your relevant experience and skills, and don’t forget to follow up after submitting!
We think you need these skills to ace Website Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience, especially with websites and CMS platforms like WordPress or Shopify.
Showcase Your Technical Skills:Don’t just list your skills; provide examples of how you've used them in past roles. Mention any experience with HTML, CSS, JavaScript, or database management to show you’re a great fit for the role.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your qualifications at a glance. We love clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ADLIB Recruitment | B CorpTM
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around web technologies like HTTP, SSL, and DNS. Be ready to discuss your experience with HTML, CSS, JavaScript, and PHP, as well as any database management you've done. The more confident you are in these areas, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. They’ll want to see your proactive approach to problem-solving, so think of specific instances where you’ve made a difference in maintaining website performance or security.
✨Familiarise Yourself with Their Tools
If you know what ticketing systems they use, like Zendesk or Jira, make sure you’re familiar with them. Even if you haven’t used those exact tools, understanding the principles behind ticketing systems will show that you’re ready to hit the ground running.
✨Emphasise Team Collaboration
Since this role involves working closely with internal teams, be prepared to talk about your experience in collaborative environments. Share examples of how you’ve communicated effectively with clients and colleagues to deliver reliable support and improve processes.
