At a Glance
- Tasks: Ensure smooth running of client websites and provide technical support.
- Company: Fully remote UK-based eCommerce and tech services business in music and entertainment.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and training budget.
- Other info: Opportunity to work abroad and excellent career growth potential.
- Why this job: Join a supportive team and work on exciting tech challenges.
- Qualifications: 1-2 years of website support experience and knowledge of web technologies.
The predicted salary is between 35000 - 35000 £ per year.
Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills.
We’re delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Support Engineer to join the team.
What skills you’ll be needing:
- 1-2 years of providing technical support for websites in either a hosting provider or digital agency environment.
- Awareness of common web security risks, secure configuration, access control and patch management.
- Strong understanding of web technologies, including HTTP, SSL, DNS, and general website performance concepts.
- Some basic tech skills across some of: HTML, CSS, JavaScript, PHP, WordPress.
- Experience with database management and SQL.
- Understanding of responsive design principles and cross-browser compatibility.
- Working knowledge of Git for version control.
- Experience using ticketing systems (e.g. Zendesk, Jira or similar).
What you’ll be doing:
The Support Engineer role is primarily to ensure the smooth day-to-day running of client platforms, websites and supporting infrastructure. You’ll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. You will diagnose, resolve and document technical issues across CMS (mostly WordPress, Shopify), ecommerce, hosting and web technology environments, while helping ensure client platforms remain secure, stable and well maintained. You will also help to support with integrations, deployments, monitoring, HTTP, DNS, SSL, caching, redirects, performance and ongoing platform maintenance. There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting. The role combines technical troubleshooting, customising and enhancing existing sites (HTML, CSS, JS, PHP), client communication and proactive problem solving, working closely with internal teams to deliver reliable support, maintain platform performance and contribute to continuous improvement.
What you’ll get in return for your talents:
There’s a competitive salary (up to £35K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment. There will be 1 weekend in 4 on-call (24/7) with additional payments.
What’s next:
If this role sounds like it could be your next career move, please send in your CV ASAP.
Website Support Engineer employer: ADLIB Recruitment | B Corp™
Join a dynamic and fully remote UK-based eCommerce and technology services business that prioritises growth, integrity, and collaboration. With a strong commitment to employee development, you will thrive in a supportive work culture that encourages continuous learning and skill enhancement. Enjoy competitive benefits including private healthcare, generous holiday allowance, and opportunities for international work, all while contributing to a values-driven team dedicated to excellence in the music and entertainment sectors.
Contact Details:
ADLIB Recruitment | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Website Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical support projects, website troubleshooting, or any cool integrations you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common web technologies and security risks. Be ready to discuss how you've tackled challenges in past roles, especially around CMS support and client communication. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Website Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background in technical support, web technologies, and client communication aligns with what we're looking for.
Showcase Your Technical Skills:Don’t hold back on showcasing your tech skills! Whether it’s HTML, CSS, or your experience with ticketing systems like Zendesk, let us know how you’ve used these in past roles to solve problems and support clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ADLIB Recruitment | B Corp™
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around web technologies like HTTP, SSL, and DNS. Be ready to discuss your experience with HTML, CSS, JavaScript, and PHP, as well as any database management skills you have. This will show that you're not just a support engineer but someone who understands the nitty-gritty of the tech.
✨Familiarise Yourself with Their Tools
Since the role involves using ticketing systems like Zendesk or Jira, it’s a good idea to get familiar with these platforms if you haven’t already. Knowing how to navigate these tools can give you an edge and demonstrate your readiness to jump right in.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or client queries. Think of examples from your past experience where you successfully diagnosed and resolved problems. This will highlight your proactive problem-solving skills, which are crucial for this role.
✨Show Your Collaborative Spirit
This company values collaboration, so be prepared to talk about how you've worked with teams in the past. Share examples of how you’ve communicated effectively with clients and internal teams to deliver solutions. This will help them see that you’re a great fit for their supportive culture.
