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- Tasks: Support clients and maintain websites in a dynamic, remote environment.
- Company: Join a values-driven eCommerce and tech services business in the music sector.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and training budget.
- Why this job: Be part of a supportive team and tackle exciting challenges in tech.
- Qualifications: 1-2 years in technical support, experience with CMS platforms, and strong communication skills.
- Other info: Opportunities for career growth and working abroad for 4 weeks a year.
The predicted salary is between 24000 - 36000 £ per year.
Join a fully remote UK based business committed to growth, integrity, and collaboration. Highly supportive working environment with a focus on improving and learning new skills.
We’re delighted to be supporting a very well-established eCommerce and technology services business within the music and entertainment sectors. They have a formidable, international client base and a values-driven and supportive company culture that is second to none. Due to exciting company growth, they are looking for a talented Web Support Analyst to join the team.
What skills you’ll be needing:
- 1-2 years of experience in a technical support, administration or hybrid role is ideal.
- Experience using ticketing systems (e.g. Zendesk, Jira or similar).
- Experience working with Shopify, WordPress, or other CMS platforms.
- Basic understanding of website structure (pages, navigation, content management).
- Familiarity with common web terminology (DNS, hosting, domains, SSL).
- Experience supporting clients in a service-based environment.
- Strong organisational and administrative skills.
- Excellent written and verbal communication skills.
- Ability to prioritise and manage multiple tasks simultaneously.
- Confident using online systems, dashboards, and web-based tools.
What you’ll be doing:
The Support Analyst role is primarily to ensure the smooth day-to-day running of client support operations and assist with routine platform maintenance tasks. You will be the first point of contact for client support queries, focusing on ticket triage, basic troubleshooting, coordination of technical escalations, and administrative assistance for the wider support and development teams. You’ll help maintain platforms through routine checks, updates, documentation, and coordination of fixes. Other duties will include (following training) co-ordinating plugin and theme updates, supporting SSL, DNS and hosting related requests and performing routine website checks and health monitoring tasks. There will be opportunities to assist with quality assurance and testing activities, testing bug fixes, new features etc and maintaining accurate records, ticket queues and reporting.
What you’ll get in return for your talents:
There’s a competitive salary (up to £30K) plus private healthcare, 25 days holiday plus bank holidays, opportunity to work abroad 4 weeks per year, employee assistance program, budget for training courses, life insurance, enhanced maternity leave and more. You will be working with a progressive tech stack and team on exciting challenges in a collaborative, supportive and ambitious team environment.
What’s next:
If this role sounds like it could be your next career move, please send in your CV ASAP.
Website Support Analyst employer: ADLIB Recruitment | B Corp™
Contact Detail:
ADLIB Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and have examples ready that showcase your experience with CMS platforms and client support.
✨Tip Number 3
Show off your skills! If you’ve worked with ticketing systems or have experience in website support, create a portfolio or a case study to demonstrate your problem-solving abilities. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team and contributing to our growth.
We think you need these skills to ace Website Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially with ticketing systems and CMS platforms like Shopify or WordPress.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the role and the company. Mention how your values align with ours at StudySmarter and why you’re excited about the opportunity to contribute to our supportive environment.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ADLIB Recruitment | B Corp™
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around CMS platforms like Shopify and WordPress. Familiarise yourself with common web terminology such as DNS, SSL, and hosting. This will show that you're not just a candidate but someone who understands the tools of the trade.
✨Showcase Your Support Skills
Prepare examples from your past experiences where you've successfully supported clients or resolved technical issues. Highlight your experience with ticketing systems like Zendesk or Jira, and be ready to discuss how you prioritised tasks in a busy environment.
✨Communication is Key
Since this role involves client support, practice articulating your thoughts clearly and concisely. Think about how you would explain technical concepts to someone without a tech background. Good communication can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or specific challenges the company is currently facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.