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For Companies At a Glance
- Tasks: Produce insightful reports and dashboards to enhance customer service decisions.
- Company: Join a B Corp Certified company with a collaborative culture.
- Benefits: Salary up to £35,000, flexible working, and a supportive team environment.
- Why this job: Make a real impact by translating data into actionable insights for customer experience.
- Qualifications: 1 year of MI Analyst experience, Power BI, SQL, and strong presentation skills.
- Other info: Opportunity for career growth in a dynamic Bristol-based team.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Principal Recruitment Consultant – Data, Insight & Analytics at ADLIB – B Corp Certified. Help shape customer service decisions through data. This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).
What you’ll be doing
- Produce reports, spot trends, and create insight that shapes how the customer service team operates.
- Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.
- Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.
- Present findings to stakeholders across the business and contribute ideas that have real impact.
You’ll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.
Responsibilities
- Be the go-to person for producing reports and insights for customer service decisions.
- Run and maintain regular reporting and dashboards.
- Analyse topics like customer churn, call volumes, and reasons for customer contact.
- Collaborate with stakeholders and communicate findings effectively.
What experience you’ll need
- At least 1 year of experience in a similar MI Analyst role.
- Experience using Power BI.
- Experience with SQL.
- Experience working with customer data (e.g., churn analysis).
- Ability to translate complex data into clear, actionable insights.
- Confidence presenting to stakeholders.
What you’ll get in return
You’ll receive a salary of up to £35,000, with a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and offered on an FTC basis.
Two fixed-term contract openings exist in the team: an 8-month FTC and a 12-month FTC.
What’s next?
Apply with your CV today. If it looks like a good match, we’ll be in touch to arrange a call and discuss the role in more detail. For any questions, feel free to message Tegan.
Please note, this role is exclusive to ADLIB.
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MI Analyst (12 Month FTC) employer: ADLIB Recruitment | B Corp
Contact Detail:
ADLIB Recruitment | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MI Analyst (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ADLIB or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience with Power BI and SQL, create a mini-project or dashboard that showcases your abilities. Share it on LinkedIn or during interviews to impress potential employers.
✨Tip Number 3
Prepare for the interview by understanding the company’s data needs. Research ADLIB’s customer service strategies and think about how your insights could make a difference. Tailor your examples to their specific challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MI Analyst (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Power BI and SQL, as well as any relevant customer data analysis. We want to see how your skills match the MI Analyst role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about data and how you can contribute to improving customer service. Share specific examples of how you've translated complex data into actionable insights in the past.
Showcase Your Presentation Skills: Since presenting findings to stakeholders is key, mention any experiences where you’ve effectively communicated data insights. We love seeing candidates who can confidently share their ideas and make an impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ADLIB Recruitment | B Corp
✨Know Your Data Tools
Make sure you brush up on your Power BI and SQL skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to customer data analysis. This will show that you're not just familiar with the software, but that you can leverage it to drive insights.
✨Prepare Real-Life Examples
Think of specific instances where you've produced reports or insights that led to significant changes in customer service operations. Being able to share these stories will demonstrate your ability to translate complex data into actionable recommendations, which is key for this role.
✨Practice Your Presentation Skills
Since you'll be presenting findings to stakeholders, practice explaining your insights clearly and concisely. You might even want to prepare a mini-presentation based on a past project to showcase your communication skills during the interview.
✨Understand the Company Culture
Research ADLIB and their B Corp certification. Understanding their values and how they shape customer service decisions will help you align your answers with what they’re looking for. Show that you’re not just a fit for the role, but also for the team and company ethos.