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- Tasks: Lead strategic planning to enhance customer experiences using data insights.
- Company: Join an award-winning agency known for blending creativity and technology.
- Benefits: Enjoy flexible working options, including remote and hybrid setups.
- Why this job: Be part of a collaborative culture that values personal development and ethical practices.
- Qualifications: Experience in strategy or CRM, with strong communication and analytical skills.
- Other info: Opportunity to work across diverse sectors and influence major brands.
The predicted salary is between 36000 - 60000 £ per year.
We’re working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, they’re known for creating work that not only looks great but also delivers measurable impact. Due to continued growth, they’re looking for a commercially minded CX Planner/Strategist to join their Strategy team. This is a key hire for the agency, someone who can sit at the intersection of data and creativity, helping to shape the way customers experience and engage with brands. The agency is known for its collaborative and people-first culture, where personal development is genuinely supported and encouraged. Their work spans a wide range of sectors including retail, travel, tech, automotive and finance, and they take pride in their inclusive values and ethical business practices. Flexibility is built into how they work, offering a mix of remote, hybrid and in-office collaboration to suit each team and project.
About the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders and partnering closely with creatives, analysts and client leads.
As a CX Planner/Strategist you’ll:
- Lead the development of strategic comms and CX plans rooted in data and insight
- Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement
- Translate complex data into clear, customer-centric recommendations
- Design measurable journeys and campaigns across digital and offline touchpoints
- Act as a strategic partner to clients, becoming a trusted voice in key conversations
- Champion collaboration internally, bringing teams together to deliver joined-up thinking
What we’re looking for:
- A background in strategy, CRM or planning, ideally agency-side
- Strong understanding of how data and insight drive customer experience and ROI
- A confident communicator who can simplify the complex and influence at all levels
- Experience creating measurable plans with clear KPIs
- A natural collaborator with a curiosity for what’s new and what’s next
Bonus if you have:
- Experience with customer journey mapping, CRM tools or martech platforms
- Knowledge of broader market or consumer trends relevant to brand planning
This is a fantastic opportunity to join an agency where strategy leads the work and where you’ll have the space and support to grow your career. If you’d like to find out more, we’d love to hear from you.
CRM/CX Strategist employer: ADLIB Recruitment | B Corp™
Contact Detail:
ADLIB Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM/CX Strategist
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and CRM strategies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your knowledge and enthusiasm for the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in agencies similar to the one you're applying to. Attend relevant events or webinars where you can connect with potential colleagues and learn more about their experiences and insights.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive customer experience improvements in past roles. Being able to articulate your experience with measurable outcomes will demonstrate your capability as a CX Planner/Strategist.
✨Tip Number 4
Showcase your collaborative skills by discussing instances where you've successfully worked with cross-functional teams. Highlighting your ability to bring people together to achieve common goals will resonate well with the agency's people-first culture.
We think you need these skills to ace CRM/CX Strategist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CRM/CX Strategist position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your background in strategy, CRM, or planning. Emphasise your experience with data-driven decision-making and any measurable outcomes you've achieved in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the agency's values. Highlight specific examples of how you've successfully influenced stakeholders and collaborated with teams to drive customer experience improvements.
Showcase Your Data Skills: Since the role involves translating complex data into actionable insights, include examples in your application that demonstrate your ability to work with data and create customer-centric strategies. Mention any relevant tools or methodologies you are familiar with.
How to prepare for a job interview at ADLIB Recruitment | B Corp™
✨Showcase Your Data Savvy
As a CRM/CX Strategist, your ability to interpret and leverage data is crucial. Be prepared to discuss specific examples of how you've used data to inform customer strategies in previous roles. Highlight any tools or methodologies you’ve employed to translate complex data into actionable insights.
✨Demonstrate Collaborative Spirit
This agency values collaboration highly, so be ready to share experiences where you successfully worked with cross-functional teams. Discuss how you facilitated discussions between creatives, analysts, and clients to achieve a common goal, showcasing your ability to bring people together.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenario-based questions where you might need to outline how you would approach a specific client challenge or develop a customer journey. This will demonstrate your practical understanding of the role.
✨Express Your Curiosity
The agency is looking for someone with a curiosity for what’s new and what’s next. Share your thoughts on current trends in customer experience and how they could impact the industry. This shows that you’re not only knowledgeable but also passionate about continuous learning and innovation.
