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- Tasks: Lead innovative service design projects to enhance the UK's infrastructure and digital ecosystems.
- Company: Join a mission-driven organisation with a collaborative, high-trust culture.
- Benefits: Enjoy hybrid working, 28 days holiday, pension contributions, and an annual bonus.
- Other info: Mentor junior designers and thrive in a dynamic, ever-changing work environment.
- Why this job: Make a real-world impact while shaping user-centred design in diverse environments.
- Qualifications: Significant experience in service design and strong facilitation skills required.
The predicted salary is between 55000 - 65000 £ per year.
Senior Service Designer role blending delivery, facilitation, and cross‑disciplinary leadership. Purpose‑driven work across transport, connectivity, and communications. Join a high‑impact UCD team and anchor design thinking in complex, technical environments. We’re supporting a forward‑thinking organisation in the search for a Senior Service Designer. Working across diverse, high‑stakes missions, this addition to the User-Centred Design team will be proficient in User Research, Service Design, and UX Strategy. You will lead complex discovery, translate business needs into technical understanding, and facilitate strategic change within a multidisciplinary organisation. You’ll thrive in an environment where no two days look the same, moving between innovative project spaces ranging from transport to communications to remote connectivity.
As a Senior Service Designer, you will shape the end-to-end delivery of a range of programmes aiming to improve the UK’s infrastructure and digital ecosystems. You’ll shape early‑stage problem spaces by driving research, mapping insights, designing service concepts, and producing artefacts such as blueprints, systems maps and prototypes. Being confident in uncertain spaces is key, as this role will involve making sense of ambiguity and identifying what stakeholders need before solutions are defined.
A core part of this role is translating user needs and business goals into clear direction for highly technical teams. You’ll design and lead workshops, co‑creation sessions and decision‑making forums, acting as facilitator and mediator between internal and external stakeholders.
As a Senior Designer, you will mentor mid‑level and junior designers, shape design standards, and help raise design maturity within an organisation embedding user‑centred practice. This Senior Service Designer role is hands‑on, strategic, and central to the success of high‑impact programmes.
What experience you’ll need to apply:
- Significant experience in service design, design research or strategic design.
- Ability to independently lead ambiguous discovery without a defined brief.
- Strong problem‑framing skills and comfort working across shifting contexts.
- Experience facilitating workshops and cross‑disciplinary sessions with senior stakeholders.
- Proven ability to create artefacts (blueprints, system maps, prototypes, concepts) that shape decisions.
- Experience mentoring junior or mid‑level designers.
- Comfortable working in technical or regulated domains, even without being a technical specialist.
- Confident external‑facing communicator with strong stakeholder rapport.
What you’ll get in return for your experience:
You’ll join a mission‑led organisation with a collaborative, high‑trust culture where design is growing in influence. Benefits include hybrid working from an Oxford office (2 days per week), 28 days holiday (plus Bank Holidays), up to 10% employer pension contribution, annual bonus and more. You’ll work flexibly, receive regular development support, and contribute to meaningful work with real‑world impact.
What’s next?
If this Senior Service Designer role sounds like your next step, please apply for more details.
Senior Service Designer in Banbury employer: ADLIB Recruitment | B Corp™
Contact Detail:
ADLIB Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and UX strategy. Make sure it’s easy to navigate and showcases your ability to tackle complex problems and deliver impactful solutions.
✨Tip Number 3
Prepare for interviews by practising your storytelling. Be ready to discuss your past projects, how you’ve facilitated workshops, and how you’ve translated user needs into actionable insights. We want to hear about your journey!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Senior Service Designer in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and user research. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled ambiguous challenges in the past. We love seeing candidates who can navigate uncertainty and come up with innovative solutions, so share those stories!
Highlight Your Facilitation Experience: Since this role involves leading workshops and sessions, make sure to mention any relevant experience you have in facilitating discussions with stakeholders. We’re looking for someone who can bring people together and drive collaboration.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ADLIB Recruitment | B Corp™
✨Know Your Design Process
Make sure you can clearly articulate your design process, especially how you approach service design and user research. Be ready to discuss specific projects where you've led discovery phases and how you translated user needs into actionable insights.
✨Showcase Your Facilitation Skills
Prepare examples of workshops or co-creation sessions you've facilitated. Highlight how you engaged stakeholders and navigated complex discussions. This will demonstrate your ability to lead cross-disciplinary teams and manage diverse perspectives.
✨Embrace Ambiguity
Since the role involves working in uncertain spaces, be prepared to discuss how you've tackled ambiguity in past projects. Share strategies you used to frame problems and identify user needs without a defined brief.
✨Prepare Your Artefacts
Bring along examples of artefacts you've created, such as blueprints, system maps, or prototypes. Discuss how these artefacts influenced decision-making and shaped project outcomes, showcasing your hands-on experience in service design.