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For Companies At a Glance
- Tasks: Lead client relationships and manage multi-channel CRM programmes for global brands.
- Company: Join a forward-thinking customer engagement agency that values creativity and collaboration.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and early-finish Fridays in summer.
- Why this job: Step into a senior role and shape long-term partnerships while driving impactful strategies.
- Qualifications: Proven experience in account management, strong CRM knowledge, and excellent project management skills.
- Other info: Enjoy a supportive environment with genuine investment in your professional development.
The predicted salary is between 36000 - 60000 £ per year.
This role is ideal for a proven client leader who loves building strong relationships and driving CRM strategy for global brands. You’ll join a forward-thinking customer engagement agency that blends creativity, data and technology to deliver award-winning work. It’s a brilliant opportunity to step into a senior role where you’ll own major client accounts and shape long-term partnerships.
What you’ll be doing
- Take full ownership of client relationships, managing multi-channel CRM programmes from strategy through to delivery.
- Act as the main point of contact for senior stakeholders, ensuring work meets their objectives, budgets and timelines.
- Oversee a small, talented team of Account Managers and Executives, providing guidance, mentoring and clear direction to help them grow.
- Collaborate closely with planning, creative and data teams to deliver work that’s insight-led, creatively sharp and commercially sound.
- Present campaign ideas, scope projects, manage budgets and spot opportunities to deepen client relationships.
- Keep a close eye on performance metrics and ensure projects are profitable and effective.
This is a fast-paced, strategic role where your leadership and commercial acumen will shine.
What experience you’ll need to apply
- Proven experience as an Account Director or Senior Account Manager within an agency environment.
- Strong understanding of CRM, customer engagement, or data-driven marketing.
- Experience managing large-scale client relationships with multiple stakeholders.
- Excellent project management and organisational skills.
- Confident presenting and pitching ideas to clients at a senior level.
- Commercial awareness – comfortable managing budgets and profitability.
- A collaborative leader who enjoys mentoring junior team members.
- Skilled in written communication, proposals and reporting.
- Comfortable working in a hybrid setup (3 days a week in Bristol).
What you’ll get in return for your experience
- Join a supportive, ambitious agency that values creativity, collaboration and wellbeing.
- Expect a competitive salary (depending on experience), 25 days’ holiday plus your birthday off, rising with service, and early-finish Fridays during summer months.
- Enjoy private healthcare and dental cover, a generous pension scheme, cycle-to-work options, and regular social events that bring the team together.
- Genuine investment in professional development and access to industry training and memberships.
- This is a place where you can do your best work, surrounded by talented people who love what they do.
What’s next?
If this opportunity sounds like the right fit, please apply via the link below. Alternatively, reach out directly to discuss the role in more detail, we’d love to hear from you.
Contact Detail:
ADLIB Recruitment | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. Building relationships can open doors that applications alone can’t.
✨Tip Number 2
Nail your pitch! When you get the chance to present yourself, whether it’s in an interview or a casual chat, make sure you highlight your experience in managing client relationships and driving CRM strategies. Show them how you can add value to their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Account Director position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it makes it easier for us to track your application and get back to you quickly. So, hit that apply button and let’s get started!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing client relationships and CRM strategies. We want to see how your skills align with the role of Account Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a potential leader in our team, it’s important to demonstrate your ability to mentor and guide others. Share examples of how you’ve supported junior team members or led projects successfully. We love seeing collaborative leaders in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences. We appreciate well-structured applications that make it easy for us to see your strengths and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ADLIB Recruitment | B Corp™
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends and tools in customer engagement, as well as how they can be applied to drive strategy for global brands. This will show that you're not just experienced but also passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored junior team members or managed multi-channel projects. Highlighting your leadership style and how it aligns with the agency's collaborative culture will set you apart.
✨Be Ready to Discuss Client Relationships
Since this role involves managing large-scale client relationships, come prepared with stories that demonstrate your ability to build and maintain strong partnerships. Be ready to discuss how you've navigated challenges with stakeholders and ensured project success.
✨Practice Your Presentation Skills
As you'll be presenting campaign ideas to senior stakeholders, practice articulating your thoughts clearly and confidently. Consider doing a mock presentation with a friend or colleague to get feedback. This will help you feel more at ease during the actual interview.
