IT Functional Analyst in Harrogate

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, particularly our IFS ERP solution. The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity.

The holder of this role will have a good understanding of business processes, a good technical understanding of the IFS ERP solution, the ability to deliver system improvements themselves or work with development teams to do so, and a real focus on improvement. This role will be particularly focused on the Supply Chain (Procurement) & Commercial (CRM) elements of the IFS ERP solution. However, the ability to work across other elements of the IFS ERP solution would be beneficial.

The role will be required to perform the following tasks:

• Work with business users and stakeholders to identify opportunities for improvement.
• Analyse and document these potential improvements and identify technology options to deliver them.
• Develop functional specifications, system workflows, and detailed design documentation to deliver improvements.
• Configure improvements in the IFS ERP solution or work with development teams to do so, test these solutions, including leading user acceptance testing (UAT), and address any issues that arise.
• Plan and manage the delivery of improvements, ensuring that solutions are delivered on time and to budget and quality.
• Provide ongoing support to business users, addressing any system issues or questions.
• Develop and deliver training materials to ensure users are proficient with the systems.
• Maintain comprehensive documentation of system configurations, requirements, and processes.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Work with stakeholders and the wider applications team to ensure new developments are supported by dashboards within the IFS ERP solution and added to the company data warehouse.
• Ensure that all delivery aligns with Adler & Allan IT security policies and controls, relevant standards, and all applicable regulation and legislation.
• Support and actively contribute to the wider IT organisation.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

The role holder will have a significant background with the IFS ERP solution, good understanding of business processes, good people skills, and a strong focus on improvement and service.

Essential

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.
• Experience of the IFS ERP system.
• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work effectively in cross-functional teams and communicate with non-technical stakeholders.
• Experience with system testing and user acceptance testing (UAT).
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills.

Desirable

• Experience with data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Knowledge of project management methodologies (Agile, Waterfall) is a plus.
• Certification in ITIL, PMP, or similar credentials.
• Evidence of continuous professional development.
• Manufacturing or services industry experience.
• Experience of ClickLearn.

What we can offer you:

• Enhanced maternity, paternity and adoption pay and leave.
• Company pension.
• Life assurance scheme (x4 salary).
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Refer a friend scheme.
• Employee assistance programme (access to GP appointments and mental health support).
• Competitive annual leave plus bank holidays.
• Training and career progression opportunities.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.