As a Junior Client Services Executive, you will support the full lifecycle of customer enquiries and opportunities - from initial contact and quotation through to job scheduling, completion, and aftercare. You'll be responsible for updating and maintaining our CRM systems, coordinating with internal teams, and ensuring customers receive timely updates and a high standard of service. You will also support customer onboarding, chase purchase orders, assist with client portal updates, and contribute to departmental reporting and performance. This is a varied and busy role, ideal for someone with strong organisational skills and a positive, solution-focused attitude.
- Answer incoming customer calls professionally and log all enquiries onto the CRM system.
- Progress opportunities through to completion in line with contract requirements.
- Source completed job information from depots, service centres, and subcontractors.
- Maintain and update CRM and Focal Point systems daily.
- Produce weekly reports on open opportunities for Depot Managers.
- Raise purchase orders for suppliers and subcontractors.
- Support with onboarding new customers, including liaising with Quality and Credit Control.
- Manage and update client portals.
- Send weekly spill response job paperwork and chase purchase orders.
- Conduct follow-ups to collect NPS (customer satisfaction) scores.
- Provide cover for team members during absences.
- Complete all administrative tasks in a timely manner.
- Attend meetings and training sessions as required.
Strong IT skills, particularly Microsoft Office (Word, Excel, PowerPoint, Publisher). - Excellent communication skills - written and verbal.
- Ability to navigate CRM systems and bespoke databases (training provided).
- Commercial awareness and some experience of upselling or aftersales (desirable).
- Strong organisational skills, with the ability to prioritise effectively.
- A proactive, enthusiastic, and flexible approach.
Adler & Allan are looking for a proactive and customer-focused Junior Client Services Executive to join our Client Services team based on-site in Rainham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong administrative and communication skills, and wants to build a career within a growing, market-leading organisation.
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Client Services Executive employer: Adler & Allan
Adler & Allan is an excellent employer, offering a supportive work culture that prioritises safety and environmental compliance. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth within the dynamic Rainham team. With a commitment to teamwork and a focus on meaningful work in the environmental sector, this role provides a rewarding career path for those passionate about making a difference.
