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- Tasks: Provide top-notch customer support and resolve queries efficiently.
- Company: Join MEL Environmental Solutions, a leader in pollution response services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference while helping customers and protecting the environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Providing excellent customer/client support and handling enquiries, both internal and external.
- Liaising with internal teams and stakeholders.
- Maintaining accurate records and updating customer information.
- Communicating with customers/clients through various communication channels, including inbound/outbound phone calls.
- Exhibiting a good telephone manner and building rapport with customers/clients while representing the business.
- Understanding vulnerable customers and how to identify them.
- Demonstrating strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
- Resolving customer queries in a timely and professional manner.
- Completing account administration with a high level of accuracy.
- Liaising with all parts of the business in pursuit of resolving customer queries.
- Achieving business goals and targets while keeping within SLA.
- Liaising with PM, RCM.
Duties
- Working the emails in priority order to ensure we are within SLA.
- Responding to customer correspondence by letter and email.
- Managing complaints.
- Completing MI/R tasks.
- Issuing documents to clients/customers.
- Keeping the client up to date.
- Answering calls promptly.
- Updating CMS/SERVER/CRM.
- Following SOPs process.
- Achieving KPI.
- Attending call monitoring feedback sessions.
Qualifications
- A proactive, detail-oriented team player with a 'can-do' attitude.
- Strong communication skills and a confident telephone manner.
- Previous experience in customer service or a fast-paced office environment.
- (Bonus) Insurance or claims handling experience.
Additional Information
MEL Environmental Solutions Ltd offers comprehensive pollution response services tailored for the insurance sector. They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health. Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Claims Handler in Barnsley employer: Adler & Allan
Contact Detail:
Adler & Allan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Barnsley
✨Tip Number 1
Get to know the company inside out! Research MEL Environmental Solutions and understand their values, services, and the role they play in the insurance sector. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries over the phone, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your listening skills! During interviews, demonstrate that you can listen actively and respond thoughtfully. This is key for understanding customer needs and resolving queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at MEL Environmental Solutions.
We think you need these skills to ace Claims Handler in Barnsley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past. Use specific examples that demonstrate your strong communication skills and ability to build rapport with clients.
Be Detail-Oriented: Since accuracy is key in this role, emphasise your attention to detail in your application. Mention any experience you have with maintaining records or managing information systems, as this will show us you're up for the task!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Share instances where you've successfully resolved customer queries or complaints. This will help us see your proactive approach and how you articulate solutions under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Adler & Allan
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand how to handle enquiries and complaints effectively, as this role is all about providing excellent support. Think of examples from your past experiences where you resolved customer issues or built rapport over the phone.
✨Familiarise Yourself with the Company
Do a bit of research on MEL Environmental Solutions Ltd. Knowing their services and values will help you align your answers with what they’re looking for. Be ready to discuss how your skills can contribute to their mission in managing pollution incidents.
✨Practice Active Listening
During the interview, demonstrate strong listening skills. This means not just hearing the questions but also understanding them fully before responding. You might even want to practice summarising questions back to the interviewer to show you’re engaged and attentive.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle vulnerable customers or tricky situations. Prepare by thinking through how you would approach these scenarios, focusing on empathy and effective communication. This will showcase your problem-solving skills and customer-centric mindset.
