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- Tasks: Be the go-to person for clients, managing inquiries and ensuring smooth onboarding.
- Company: Join a diverse team at Adler and Allan, committed to inclusion and equal opportunities.
- Benefits: Gain valuable experience in client services with opportunities for growth and development.
- Other info: Dynamic work environment with supportive team culture.
- Why this job: Make a real impact by helping clients and driving business success.
- Qualifications: Strong IT skills, sales experience, and excellent communication abilities required.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a motivated and results-driven professional to join our team in Rainham, United Kingdom. In this role you will be the main focal point for existing and new clients, from the first stage of identifying new & additional opportunities to sell our propositions to the client directly or via our business development managers. You will onboard new customers with internal quality & billing teams to set up quotations/purchase orders, following up with the clients & internal staff to ensure the clients are kept informed, and all compliance & sales admin is kept up to date.
Responsibilities:
- Answer incoming calls in a prompt, professional and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
- Ensure contracted services are provided in compliance with contract requirements.
- Source completed job information/job packs from responding service centres/depots and subcontractors.
- Update CRM database daily and ensure the CS team's jobs are not lapsed and dates in the future, along with right activities logged.
- Weekly reporting against open opportunities in CS team and submit report to depot managers to update.
- Provide cover during the absence of any other team member within the Client Services Team.
- Client portal management and updating accordingly.
- Manage new website leads and new business enquiries.
- Manage new business credit account form to ensure clients have completed the forms correctly, forward to credit group to action.
- Attend staff meetings and training as required.
- Any other tasks assigned by supervision for which the postholder is qualified and experienced to undertake.
- Run a weekly report of all spill response jobs logged from the week prior and send paperwork to customers.
- Chase clients for purchase orders.
- Conduct follow-ups to obtain NPS scores on spill response jobs for CS team.
Qualifications:
- Excellent IT skills using all Microsoft applications including Excel, PowerPoint, Publisher and Word.
- Sales skills.
- Commercially aware.
- Experience of aftersales and upselling products and/or services.
- Ability to navigate databases including bespoke software.
- Professional written and verbal communication skills.
- Ability to clearly communicate information in a written format.
- Ability to use initiative; essential proactive approach.
- Clean UK driving licence.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Locations
Junior Client Services Executive/Internal Sales Admin in Kent, Maidstone employer: Adler & Allan Ltd
Contact Detail:
Adler & Allan Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Client Services Executive/Internal Sales Admin in Kent, Maidstone
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Junior Client Services Executive. Highlight your sales experience and how you can contribute to client satisfaction and retention.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Junior Client Services Executive/Internal Sales Admin in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Client Services Executive role. Highlight relevant experience, especially in client services and sales admin, and don’t forget to showcase your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and professionally. Double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Adler & Allan Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Junior Client Services Executive/Internal Sales Admin. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing client communications and updating CRM databases.
✨Showcase Your IT Skills
Since excellent IT skills are crucial for this role, be prepared to discuss your experience with Microsoft applications, especially Excel and CRM software. You might even want to bring examples of how you've used these tools in past roles to demonstrate your proficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.