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- Tasks: Be the go-to person for clients, managing opportunities and ensuring smooth onboarding.
- Company: Join a diverse team at Adler and Allan, committed to inclusion and equal opportunities.
- Benefits: Gain valuable experience in client services with potential for career growth.
- Why this job: Make a real impact by helping clients and driving business success.
- Qualifications: Strong IT skills, sales experience, and excellent communication abilities required.
- Other info: Dynamic work environment with supportive team culture.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a motivated and results-driven professional to join our team in Rainham, United Kingdom. In this role you will be the main focal point for existing and new clients, from the first stage of identifying new & additional opportunities to sell our propositions to the client directly or via our business development managers. You will onboard new customers with internal quality & billing teams to set up quotations/purchase orders, following up with the clients & internal staff to ensure the clients are kept informed, and all compliance & sales admin is kept up to date.
Responsibilities
- Answer incoming calls in a prompt, professional and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
- Ensure contracted services are provided in compliance with contract requirements.
- Source completed job information / job packs from responding service centres/depots and subcontractors.
- Update CRM database daily and ensure the CS teams' jobs are not lapsed and dates in the future, along with right activities logged.
- Weekly reporting against open opportunities in CS team and submit report to depot managers to update.
- Provide cover during the absence of any other team member within the Client Services Team.
- Client portal management and updating accordingly.
- Manage new website leads and new business enquiries.
- Manage new business credit account form to ensure clients have completed the forms correctly, forward to credit group to action.
- Attend staff meetings and training as required.
- Any other tasks assigned by supervision for which the postholder is qualified and experienced to undertake.
- Run a weekly report of all spill response jobs logged from the week prior and send paperwork to customers.
- Chase clients for purchase orders.
- Conduct follow-ups to obtain NPS scores on spill response jobs for CS team.
Qualifications
- Excellent IT skills using all Microsoft applications including Excel, PowerPoint, Publisher and Word.
- Sales skills.
- Commercially aware.
- Experience of aftersales and upselling products and/or services.
- Ability to navigate databases including bespoke software.
- Professional written and verbal communication skills.
- Ability to clearly communicate information in a written format.
- Ability to use initiative; essential proactive approach.
- Clean UK driving licence.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Junior Client Services Executive/Internal Sales Admin employer: Adler & Allan Ltd
Contact Detail:
Adler & Allan Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Client Services Executive/Internal Sales Admin
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills align with the role of Junior Client Services Executive. Keep it concise and engaging – think of it as your personal sales pitch!
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds.
We think you need these skills to ace Junior Client Services Executive/Internal Sales Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Client Services Executive role. Highlight your sales skills and any experience with CRM software, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client services and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your IT Skills: Since we value excellent IT skills, especially in Microsoft applications, make sure to mention any relevant experience. If you've used Excel or PowerPoint in a sales context, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Adler & Allan Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Junior Client Services Executive/Internal Sales Admin. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing client communications and updating CRM databases.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you’ve successfully managed client relationships or resolved issues, and be ready to share these during the interview.
✨Be Ready to Discuss Sales Experience
This position involves upselling and aftersales, so come prepared to discuss any relevant sales experience you have. Highlight specific instances where you identified opportunities and successfully closed deals, even if they were small. This will show your potential employer that you can contribute to their sales goals.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.