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- Tasks: Coordinate and manage planned and reactive work to ensure smooth operations.
- Company: Join Jet Aire, a leader in innovative water and wastewater solutions.
- Benefits: Competitive salary, enhanced leave, pension, and career progression opportunities.
- Why this job: Be part of impactful projects that promote environmental sustainability and public health.
- Qualifications: Experience in planning, excellent communication skills, and a customer-focused attitude.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders - ensuring every interaction reflects dependability, professionalism and reliability.
You will bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry-leading results and consistently outstanding customer experiences.
More about the role:
- Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output.
- Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
- Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
- Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
- Use internal and external IT systems to assess, schedule, and manage work effectively.
- Respond promptly to daily queries, maintaining organised inboxes and clear communication.
- Maintain accurate records by logging all customer interactions accurately.
- Process out-of-hours customers payments through the online portal.
- Champion a culture of excellence by delivering the very highest standards of customer excellence with a positive can-do attitude.
- Foster a positive, respectful, and engaging working environment for your team.
Qualifications
- Promote and uphold the highest standards of health and safety across all activities.
- Foster a workplace culture built on fairness, dignity, and respect.
- Track record of delivering excellent customer service.
- Proven experience in a fast-paced planning environment desirable.
- Background in operations, utilities or logistics is an advantage.
- Clear, professional verbal and written communication.
- Courteous and approachable with an excellent phone manner.
- Highly organised with strong attention to detail and administrative skills.
- Energetic, solutions-focused attitude with a drive for continuous improvement.
- Receptive of feedback, listening and taking actions.
- Adaptable and responsive, able to handle competing demands.
- Transparent and proactive in progress updates.
- Engages effectively with different stakeholders and tailors communication style accordingly.
- Embraces new ideas and change.
Additional Information
What’s in it for you?:
- Enhanced maternity, paternity and adoption pay and leave.
- Company pension.
- Life assurance scheme (x4 salary).
- Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
- Refer a friend scheme.
- Employee assistance programme (access to GP appointments and mental health support).
- Competitive annual leave plus bank holidays.
- Training and career progression opportunities.
About us:
At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you will have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Planner in Hebburn employer: Adler & Allan Ltd
Contact Detail:
Adler & Allan Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Hebburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Planner role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your skills align with their mission. Practice common interview questions and think about how you can demonstrate your experience in planning and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Planner in Hebburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Planner role. We want to see how you can bring energy and focus to our planning process!
Show Off Your Communication Skills: Since clear communication is key in this role, don’t forget to showcase your verbal and written communication abilities. Use examples from your past experiences to demonstrate how you've effectively engaged with stakeholders.
Highlight Your Organisational Skills: Being highly organised is crucial for a Planner. Share specific instances where you’ve successfully managed multiple tasks or projects, ensuring smooth operational delivery. We love to see that attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Adler & Allan Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like coordinating work streams and managing customer interactions. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you’ve had to manage expectations or resolve issues, as these will highlight your ability to maintain professionalism and reliability.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for a Planner. Bring along examples of how you’ve managed multiple tasks or projects simultaneously. You could even create a simple plan or schedule to showcase your approach to workload management during the interview.
✨Emphasise Your Customer Service Experience
This role requires a strong focus on delivering excellent customer service. Be ready to discuss your previous experiences where you’ve gone above and beyond for customers. Highlight any feedback you received that reflects your commitment to providing a positive service experience.