MEL Environmental Solutions Ltdoffers comprehensive pollution response services tailored for the insurance sector. They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health. Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.
Job Description
Deputy Claims Handler
To support the Team manager and cover for annual holidays, along with working claims daily. Being
the floater within the claims team, along with monitoring and updating all complaints.
Key Responsibilities:
- Lead and inspire the team to deliver outstanding customer service representing the business.
- Drive team performance while ensuring compliance with all necessary regulations, includingFCA policies.
- Monitor, coach, and develop team members, document all coaching completed.
- Achieving business goals and targets keeping within SLA.
- Oversee the operational performance within the claims team.
- Resolve issues that arise.
- Monitor performance using data and analyse the information identifying trends.
- Identify and implement continuous improvement opportunities. Review and improveprocesses, procedures and SOPs to improve performance.
- Managing and maintaining internal relationships with Regional Claims Managers and Projectmanagers, ensuring claim-related matters are managed effectively and efficiently
- Managing and tracking the internal operational reporting of claim-related matters,complaints, and follow-up where necessary with customers.
Other Duties
- Complete RTW, when manager is out of the business.
- Allocating of emails to ensure we are working in priority order.
- Completing case review for Clients.
- Conduction call Quality monitoring checks.
- Taking escalated customer calls.
- Completing Monthly MI for LBG, Ageas, LV, Tesco, AVH/AVI. In Managers absence.
- Reports, New Instructions, complaints, NPS, outstanding reports.
- Supporting the team working claims when needed.
- Completing all Final invoice Emails.
- Training of staff.
Additional Information
MEL Environmental Solutions Ltdoffers comprehensive pollution response services tailored for the insurance sector. They specialise in managing pollution incidents that pose serious risks to the environment, drinking water supplies, and public health. Their expertise is trusted across various industries, including finance, insurance, petrochemicals, and the Ministry of Defence.
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin.If you require any support with your application, whatever the circumstance, please let us know.
#J-18808-Ljbffr
Deputy Manager - Claims Handler in Barnsley employer: Adler & Allan Ltd
Oneline is an excellent employer for Tanker Drivers, offering a competitive salary alongside enhanced overtime rates and a comprehensive benefits package. Our supportive work culture prioritises employee growth through training and career progression opportunities, while our commitment to diversity and inclusion ensures a welcoming environment for all. Join us in Wellington and be part of a hardworking team that values your contributions and provides the tools you need to succeed.
