At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and manage a dynamic front of house team.
- Company: A well-established hotel in the heart of Oban, popular with tourists.
- Benefits: Competitive salary, staff accommodation, meals included, and career progression opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact on guest satisfaction and hotel improvements.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 36000 - 36000 £ per year.
Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential.
You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.
Key Responsibilities- Manage daily operations to ensure smooth running of front of house and guest-facing services
- Lead and support the front of house team to deliver exceptional customer service
- Maintain and improve service standards, ensuring consistent guest satisfaction
- Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
- Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
- Coordinate with relevant departments to support the overall guest journey and seamless service delivery
- Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
- Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
- Ensure compliance with relevant standards and company policies, delivering safe and reliable service
- Proven management experience within hospitality operations (front office or similar)
- Strong understanding of hotel operations and guest service standards
- Proven ability to lead teams in a busy, high-volume environment
- Proactive, hands-on approach to leadership and problem solving
- Excellent communication skills and the ability to maintain service excellence during peak periods
- Passion for hospitality and a genuine focus on improving guest experience
- Experience managing busy guest flows, including coach groups, is desirable
- Competitive salary up to £36,000 per year (dependent on experience)
- Staff accommodation available for a small monthly charge - including all meals and bills.
- Supportive culture with development and career progression opportunities
- Opportunity to play a key role in operational improvement and planned hotel refurbishment
Oban (Scotland)
What We're Looking ForA dedicated Operations Manager with hospitality experience, energy, and strong leadership capability - someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel.
Hotel Operations Manager: Lead Guest Experience & Refurbups in Oban employer: Adkins & Cheurfi Recruitment
Join our vibrant team at a well-established hotel in the heart of Oban, where we prioritise exceptional guest experiences and foster a supportive work culture. With competitive salaries, staff accommodation, and ample opportunities for career progression, we are committed to your professional growth while you play a pivotal role in enhancing our operations and leading our dedicated team through exciting refurbishments. Experience the thrill of working in a fast-paced environment that values your contributions and encourages continuous improvement.
Contact Details:
Adkins & Cheurfi Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager: Lead Guest Experience & Refurbups in Oban
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know the hotel scene in Oban. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Introduce yourself to the team, express your interest, and ask about any upcoming opportunities. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for the interview by researching the hotel’s recent refurbishments and guest feedback. Bring ideas on how you could enhance the guest experience and improve operations – it shows you’re proactive and passionate!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Hotel Operations Manager: Lead Guest Experience & Refurbups in Oban
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your passion for guest service and how you can bring that energy to our team.
Highlight Relevant Experience:Make sure to showcase your management experience in hospitality operations. We’re looking for someone who has successfully led teams in busy environments, so share specific examples of how you've improved service standards or handled peak periods.
Be Proactive in Problem Solving:In your application, mention times when you've tackled operational issues head-on. We appreciate a hands-on approach, so tell us about your strategies for ensuring smooth operations and high-quality outcomes during challenging situations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our fantastic team in Oban!
How to prepare for a job interview at Adkins & Cheurfi Recruitment
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of the hotel you're interviewing for. Understand their guest service standards and how they manage peak periods, especially with coach groups. This will show your genuine interest and help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in high-pressure environments. Discuss specific instances where you improved team performance or resolved operational issues quickly, as this is crucial for the role.
✨Emphasise Guest Experience
Be ready to talk about your passion for hospitality and how you've enhanced guest experiences in previous roles. Share stories that demonstrate your proactive approach to problem-solving and maintaining service excellence, especially during busy times.
✨Discuss Refurbishment Experience
If you have experience with hotel refurbishments, make sure to mention it! Talk about how you managed guest communication and minimised disruption during such projects. This will show that you can handle the operational priorities they'll face during their planned refurb.
