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For Companies At a Glance
- Tasks: Oversee and deliver a variety of exciting corporate and private events.
- Company: Leading sporting and leisure venue in Middlesbrough.
- Benefits: Gain valuable experience in event management and customer service.
- Why this job: Join a dynamic team and create unforgettable experiences for clients.
- Qualifications: Experience in event operations and strong leadership skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an Events Operations Manager to join a leading sporting and leisure venue in Middlesbrough on a 1-year fixed-term contract. This role is responsible for overseeing the delivery of a wide range of corporate and private events, including lunches, dinners, weddings, Christmas parties, conferences, presentations, exhibitions, training sessions, sales promotions and product launches. The successful candidate will play a key role in ensuring all events are delivered to the highest standards while creating an exceptional customer experience. This is a fantastic opportunity to plan and deliver a diverse programme of events throughout the year, working alongside an experienced and dedicated team in a fast-paced and dynamic environment.
The Role
- Manage the conference and events operation budget, ensuring staffing resources are used efficiently and equipment is properly maintained.
- Lead the recruitment, training, development and performance management of all conference and events staff, maintaining appropriate records and ensuring compliance with legal requirements.
- Ensure consistent delivery of high-quality service standards across all conference and events operations.
- Ensure all activities comply with company policies and procedures.
- Deliver a seamless customer journey, maximising customer satisfaction and ensuring event delivery meets client expectations.
- Handle customer enquiries and complaints professionally and efficiently.
- Ensure all operations comply with health and safety regulations and food hygiene standards.
- Maintain high presentation and cleanliness standards across all event areas, ensuring event setup and breakdown are effectively planned around operational needs.
- Oversee stock control for crockery, cutlery, glassware and hospitality consumables, reporting and addressing any discrepancies.
The Ideal Candidate
- Previous experience managing conference and events operations is desirable.
- Proven knowledge of budget management and cost control, supporting targets set by the Head of Catering Operations.
- Demonstrated experience delivering high service standards within the hospitality industry.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
- A passion for delivering exceptional customer service.
- Excellent planning, organisation and problem-solving abilities.
- High attention to detail and pride in personal presentation, work quality and timekeeping.
- Experience managing operational change and adapting to evolving business needs.
- Flexible and able to respond to short-notice operational changes.
- Willingness to work evenings, weekends and bank holidays as required.
Events Operations Manager in Middlesbrough employer: Adkins & Cheurfi Recruitment
Contact Detail:
Adkins & Cheurfi Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its events. We suggest you come armed with ideas on how you can enhance their operations. Show them you’re not just another candidate; you’re the one they’ve been waiting for!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy and straightforward!
We think you need these skills to ace Events Operations Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Events Operations Manager role. Highlight your experience in managing events, budget control, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about events and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of successful events you've managed or improvements you've made in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Adkins & Cheurfi Recruitment
✨Know Your Events Inside Out
Make sure you’re familiar with the types of events the company hosts. Research their past events and think about how you can contribute to making them even better. This shows your genuine interest and helps you stand out.
✨Budget Savvy
Brush up on your budget management skills. Be ready to discuss how you've successfully managed budgets in previous roles. Prepare examples of how you’ve maximised resources while maintaining high service standards.
✨Showcase Your Leadership Skills
Think of specific instances where you’ve led a team or managed staff effectively. Highlight your ability to motivate and develop others, as this is crucial for the role. Be prepared to discuss how you handle performance management and training.
✨Customer Service is Key
Prepare to talk about your approach to delivering exceptional customer service. Have examples ready of how you’ve handled complaints or difficult situations in the past. This will demonstrate your commitment to creating a seamless customer journey.