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- Tasks: Manage your own caseload of subsidence claims from start to finish.
- Company: Join a dynamic claims handling organisation that values teamwork and customer service.
- Benefits: Enjoy remote work, flexible holidays, private health care, and a generous pension scheme.
- Why this job: Be part of a supportive team, making a real impact in customers' lives during their claims journey.
- Qualifications: Experience in subsidence claims handling and strong communication skills are essential.
- Other info: Opportunities for progression and support towards industry qualifications are available.
The predicted salary is between 36000 - 60000 £ per year.
A fast paced, forward thinking specialist claims handling organisation who are passionate about people, have a big team spirit and want to provide the best customer service, are now looking for an experienced Subsidence Claims Handler to be part of their Specialist Subsidence team.
- You will manage your own caseload of subsidence claims from cradle to grave.
- You will be the main and consistent point of contact leading and supporting customers through the potentially long claims process, ensuring they will feel fully supported every step of the way throughout the lifecycle of the subsidence claims journey.
Key Responsibilities
- Taking ownership of a full caseload, responsible for your own portfolio of subsidence claims.
- Proactively progress the claim with regular contact with the policyholder
- Provide administrative support and work closely with the team of field surveyors
- Work with schedules of repair and be able to review, edit and handle variations.
- Have full understanding and awareness of the caseload to be able to progress claims to achieve repair completion.
- Organise and arrange activities associated with repairs (storage, accommodation, asbestos testing, programme of works, etc.)
- Handle subsidence specific aspects such as correct ABI.
About You
- Experience of technical property claims handling and complaints
- Construction knowledge related to repair of a wide range of buildings is advantageous.
- Be able to work under pressure handling high volume technical claims
- The ability to make decisions, plan and manage own workload through to completion
- Exceptional communications skills being able to liaise and communicate with multiple parties
- Experience in subsidence claim handling is required (essential)
- Good IT skills and be able to utilise various systems
- Industry qualifications desired or a willingness to work towards
Benefits
- Remote working
- flexi holidays
- private health care
- generous pension scheme
- opportunity for progression with full support towards industry qualifications.
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Subsidence Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subsidence Claims Handler
✨Tip Number 1
Familiarise yourself with the specific processes and terminology related to subsidence claims. Understanding the nuances of this area will not only boost your confidence but also demonstrate your commitment and expertise during any discussions with our team.
✨Tip Number 2
Network with professionals in the insurance and property claims sectors. Engaging with others who have experience in subsidence claims can provide you with valuable insights and potentially useful contacts that may help you stand out in the application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved customer issues. Being able to share specific examples will showcase your problem-solving skills and ability to handle high-pressure situations effectively.
✨Tip Number 4
Stay updated on industry trends and changes in regulations related to subsidence claims. Showing that you are proactive about your professional development will impress us and highlight your dedication to providing excellent customer service.
We think you need these skills to ace Subsidence Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling subsidence claims and any relevant technical property claims. Use specific examples to demonstrate your skills in managing a caseload and communicating effectively with clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the claims process. Mention your ability to work under pressure and how you can support customers throughout their claims journey.
Showcase Relevant Experience: When detailing your work history, focus on roles where you handled subsidence claims or similar technical claims. Highlight any construction knowledge you have that relates to the repair of buildings, as this will be advantageous.
Prepare for Potential Questions: Think about the types of questions you might be asked in an interview regarding your claims handling experience. Be ready to discuss specific cases you've managed and how you ensured customer satisfaction throughout the process.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous experience in handling subsidence claims. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your expertise and ability to handle a full caseload effectively.
✨Demonstrate Strong Communication Skills
Since you'll be the main point of contact for policyholders, it's crucial to showcase your exceptional communication skills. Practice articulating how you would keep customers informed throughout the claims process and how you would handle any concerns they might have.
✨Familiarise Yourself with Technical Knowledge
Brush up on your knowledge of construction and repair processes related to subsidence claims. Being able to discuss technical aspects confidently will show that you understand the complexities of the role and can manage claims effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare examples of how you would handle high-pressure situations or difficult claims. This will help demonstrate your decision-making skills and ability to manage your workload efficiently.
