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For Companies At a Glance
- Tasks: Manage insurance claims from start to finish while providing top-notch customer service.
- Company: Join a reputable Loss Adjusters firm experiencing exciting growth and expansion.
- Benefits: Enjoy a competitive salary, flexible working options, and various performance-related bonuses.
- Why this job: Be part of a dynamic team that values your input and offers a supportive work culture.
- Qualifications: Experience in handling property claims and excellent communication skills are essential.
- Other info: Remote work available with occasional office visits for training and team meetings.
The predicted salary is between 28000 - 42000 £ per year.
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.
Key Responsibilities
- Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
- You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion
About You
- Experienced in handling Insurance property Claims from cradle to grave
- Experienced in being able to understand various Insurer Policy wordings to establish validity
- Excellent communication skills verbal and written
- Good time management/organisation skills with diary management experience
- Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience
- IT literate and the ability to utilise multiple systems
- Be able to travel to the local office for training/induction or as and when required for team meetings etc.
- Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable)
Hours are Monday to Friday – 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
Salary & Benefits
- Annual basic salary up to £35,000 per annum
- Contributory pension
- Performance related bonus
- Flexi benefits
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme
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Senior Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of insurance property claims that the company handles. This will not only help you understand their processes better but also allow you to speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Brush up on your knowledge of various insurer policy wordings. Being able to discuss these in detail will demonstrate your expertise and show that you can effectively assess claim validity, which is crucial for this role.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've successfully managed customer queries or resolved issues. This will highlight your ability to provide a first-class customer service experience.
✨Tip Number 4
Since the role requires good time management and organisation skills, consider sharing how you've effectively managed your workload in previous positions. This could include using diary management tools or prioritising tasks under pressure.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling insurance property claims. Use specific examples that demonstrate your ability to manage claims from start to finish and your understanding of various insurer policy wordings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to provide first-class customer service. Mention your time management skills and how you can handle a pressured environment while maintaining quality.
Highlight Relevant Qualifications: If you have industry qualifications like Cert CII or Cert CILA, be sure to mention them. If you're willing to work towards these qualifications, include that in your application to show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in claims handling.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in handling insurance property claims. Highlight specific cases where you managed claims from start to finish, demonstrating your understanding of the process and your ability to meet client expectations.
✨Understand Policy Wordings
Familiarise yourself with various insurer policy wordings before the interview. Being able to discuss how you interpret these documents will show your depth of knowledge and your capability to establish claim validity effectively.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with clients and colleagues in the past, especially in challenging situations.
✨Time Management and Organisation
Prepare to discuss your time management strategies, especially in a high-pressure environment. Share examples of how you prioritise tasks and manage your diary effectively to ensure all claims are handled promptly.
