Property Claims Handler

Property Claims Handler

Cardiff Full-Time 22400 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage your own caseload of property claims and assist clients with their insurance queries.
  • Company: Join a dynamic loss adjusting organisation known for its innovative building claims solutions.
  • Benefits: Enjoy a salary up to £28,000, 25 days holiday, and flexible benefits.
  • Why this job: Be part of a vibrant team making a real difference in people's lives during tough times.
  • Qualifications: Experience in property claims handling and excellent customer service skills are essential.
  • Other info: Work in a fast-paced environment with opportunities for personal growth and development.

The predicted salary is between 22400 - 28000 £ per year.

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

  • Answer incoming telephone calls and deal with incoming electronic instructions.
  • Liaise with customers, clients, insurers via the telephone, email and in writing.
  • Handle and resolve insurance related technical questions from clients.
  • Monitor the progress of new and existing claims within strict deadlines.
  • Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
  • Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
  • Applicant Requirements

    Experience required:

  • Buildings/Property Claims handling experience cradle to grave – Essential
  • Excellent customer services skills within a telephone environment – Essential
  • Be able to work within a targeted environment – Essential
  • Diary management experience – Essential
  • Experience of booking and arranging appointments – Essential
  • The ability to manage and prioritise own workload – Essential
  • Experience of handling and dealing with challenging situations – Essential
  • Experience of handling complaints – Essential
  • Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
  • Salary & Benefits:

  • up to £28,000 per annum
  • plus flexi benefits including 25 days holiday plus the option to buy additional
  • support towards industry qualifications, retailer discounts etc.
  • remote working
  • Property Claims Handler employer: Adjusting Appointments Limited

    Join a dynamic and vibrant team as a Property Claims Handler, where you will enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries and flexible benefits, including 25 days of holiday and the option to purchase additional leave, this role offers a rewarding opportunity to make a meaningful impact in the lives of clients facing property claims. Located in a bustling environment, you will thrive in a fast-paced setting while being part of a company that values collaboration and excellence.
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    Contact Detail:

    Adjusting Appointments Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Property Claims Handler

    ✨Tip Number 1

    Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you engage in meaningful conversations during interviews and demonstrate your expertise.

    ✨Tip Number 2

    Brush up on your customer service skills, especially in handling challenging situations. Practising role-play scenarios can prepare you for the types of calls you might receive, showcasing your ability to empathise and resolve issues effectively.

    ✨Tip Number 3

    Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within dynamic organisations like ours.

    ✨Tip Number 4

    Prepare specific examples from your past experience that highlight your ability to manage a caseload and meet deadlines. Being able to articulate these experiences clearly will set you apart during the interview process.

    We think you need these skills to ace Property Claims Handler

    Claims Handling Experience
    Customer Service Skills
    Telephone Communication Skills
    Diary Management
    Appointment Scheduling
    Time Management
    Prioritisation Skills
    Problem-Solving Skills
    Empathy and Compassion
    Complaint Resolution
    Attention to Detail
    Ability to Work Under Pressure
    Technical Knowledge of Property Claims
    Negotiation Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Emphasise your skills in customer service, diary management, and your ability to work under pressure. Use specific examples that demonstrate your expertise in managing claims from start to finish.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience and how it aligns with the job description. Be sure to express your empathy skills and your ability to handle challenging situations, as these are crucial for this position.

    Highlight Relevant Experience: In your application, clearly outline your previous roles related to claims handling. Detail your experience with managing caseloads, liaising with clients and insurers, and resolving technical questions. This will help the employer see your suitability for the role.

    Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Adjusting Appointments Limited

    ✨Showcase Your Claims Experience

    Make sure to highlight your previous experience in handling property claims. Be prepared to discuss specific cases where you managed claims from start to finish, demonstrating your understanding of the process and your ability to make sound decisions.

    ✨Demonstrate Customer Service Skills

    Since excellent customer service is essential for this role, think of examples where you've successfully handled challenging situations or complaints. Show how your empathy and communication skills helped resolve issues and maintain customer satisfaction.

    ✨Prepare for Technical Questions

    Anticipate technical questions related to insurance claims and be ready to explain your thought process when assessing liability. Familiarise yourself with common scenarios and how you would approach them, as this will demonstrate your expertise.

    ✨Time Management and Prioritisation

    Be ready to discuss how you manage your workload and meet deadlines. Share strategies you use for diary management and prioritising tasks, especially in a busy environment, to show that you can handle the demands of the role effectively.

    Property Claims Handler
    Adjusting Appointments Limited
    Location: Cardiff
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