Property Claims Handler

Property Claims Handler

Bristol Full-Time 22400 - 31200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage property claims and provide solutions in a vibrant team environment.
  • Company: Join a dynamic loss adjusting organisation with a nationwide presence.
  • Benefits: Enjoy a salary up to £28,000, 25 days holiday, and flexible benefits.
  • Why this job: Make a real impact by helping clients through challenging situations with empathy.
  • Qualifications: Experience in property claims handling and excellent customer service skills are essential.
  • Other info: Work in a fast-paced environment with opportunities for personal growth.

The predicted salary is between 22400 - 31200 £ per year.

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

  • Answer incoming telephone calls and deal with incoming electronic instructions.
  • Liaise with customers, clients, insurers via the telephone, email and in writing.
  • Handle and resolve insurance related technical questions from clients.
  • Monitor the progress of new and existing claims within strict deadlines.
  • Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
  • Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
  • Applicant Requirements

    Experience required:

  • Buildings/Property Claims handling experience cradle to grave – Essential
  • Excellent customer services skills within a telephone environment – Essential
  • Be able to work within a targeted environment – Essential
  • Diary management experience – Essential
  • Experience of booking and arranging appointments – Essential
  • The ability to manage and prioritise own workload – Essential
  • Experience of handling and dealing with challenging situations – Essential
  • Experience of handling complaints – Essential
  • Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
  • Salary & Benefits:

  • up to £28,000 per annum
  • plus flexi benefits including 25 days holiday plus the option to buy additional
  • support towards industry qualifications, retailer discounts etc.
  • remote working
  • Property Claims Handler employer: Adjusting Appointments Limited

    Join a dynamic and vibrant team as a Property Claims Handler, where you will enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries and flexible benefits, including 25 days of holiday and the option to purchase additional leave, this role offers a rewarding opportunity to make a meaningful impact in the lives of clients facing property claims. Located nationwide, our organisation fosters a collaborative environment that encourages innovation and excellence in claims handling.
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    Contact Detail:

    Adjusting Appointments Limited Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Property Claims Handler

    ✨Tip Number 1

    Familiarise yourself with the common types of property claims, especially those related to fire, flood, and water damage. Understanding these scenarios will help you demonstrate your knowledge during interviews and show that you're ready to handle the challenges of the role.

    ✨Tip Number 2

    Brush up on your customer service skills, particularly in a telephone environment. Practice handling difficult conversations and complaints, as this will be crucial in showcasing your ability to empathise with clients who have experienced losses.

    ✨Tip Number 3

    Get comfortable with diary management and prioritising tasks. You might want to use tools or apps to simulate managing a busy workload, as this will help you articulate your organisational skills during the interview process.

    ✨Tip Number 4

    Network with professionals in the insurance and claims handling industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us at StudySmarter.

    We think you need these skills to ace Property Claims Handler

    Claims Handling Experience
    Customer Service Skills
    Telephone Communication Skills
    Diary Management
    Appointment Scheduling
    Time Management
    Prioritisation Skills
    Problem-Solving Skills
    Empathy and Compassion
    Complaint Resolution
    Attention to Detail
    Ability to Work Under Pressure
    Technical Knowledge of Property Claims
    Negotiation Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Use specific examples that demonstrate your ability to manage a caseload, handle customer inquiries, and resolve complaints effectively.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your experience in a targeted environment. Mention your ability to handle challenging situations and your empathy towards clients who have experienced losses.

    Highlight Relevant Experience: In your application, emphasise your 'cradle to grave' claims handling experience. Detail your familiarity with liaising with customers, insurers, and third-party suppliers, as well as your diary management skills.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the role of a Property Claims Handler.

    How to prepare for a job interview at Adjusting Appointments Limited

    ✨Showcase Your Claims Handling Experience

    Make sure to highlight your previous experience in property claims handling. Be prepared to discuss specific cases you've managed, focusing on how you assessed claims and made decisions regarding liability.

    ✨Demonstrate Excellent Customer Service Skills

    Since this role requires strong customer service abilities, think of examples where you've successfully handled challenging situations or complaints. Emphasise your empathy and communication skills, especially when dealing with clients who have experienced losses.

    ✨Prepare for Technical Questions

    Anticipate technical questions related to insurance and claims processes. Brush up on relevant terminology and be ready to explain how you would handle various scenarios, showcasing your problem-solving skills.

    ✨Discuss Your Diary Management Techniques

    As diary management is essential for this role, be ready to explain how you prioritise tasks and manage your workload effectively. Share any tools or methods you use to stay organised and meet deadlines.

    Property Claims Handler
    Adjusting Appointments Limited
    Location: Bristol
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