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- Tasks: Manage property claims and provide solutions in a vibrant team environment.
- Company: Join a dynamic loss adjusting organisation with a nationwide presence.
- Benefits: Enjoy a salary up to £28,000, 25 days holiday, and flexible benefits.
- Why this job: Make a real impact by helping clients through challenging situations with empathy.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
The predicted salary is between 22400 - 31200 £ per year.
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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
- Buildings/Property Claims handling experience cradle to grave – Essential
- Excellent customer services skills within a telephone environment – Essential
- Be able to work within a targeted environment – Essential
- Diary management experience – Essential
- Experience of booking and arranging appointments – Essential
- The ability to manage and prioritise own workload – Essential
- Experience of handling and dealing with challenging situations – Essential
- Experience of handling complaints – Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits:
- up to £28,000 per annum
- plus flexi benefits including 25 days holiday plus the option to buy additional
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Property Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging situations. Role-play scenarios with friends or family to practice your responses and build confidence in managing difficult conversations.
✨Tip Number 3
Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in claims handling. Be ready to discuss specific cases where you successfully managed claims or resolved customer complaints, showcasing your problem-solving skills.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Use specific examples that demonstrate your ability to manage a caseload, handle customer inquiries, and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your experience in a targeted environment. Mention your ability to handle challenging situations and your empathy towards clients who have experienced losses.
Highlight Relevant Experience: In your application, emphasise your 'cradle to grave' claims handling experience. Detail your familiarity with liaising with customers, insurers, and third-party suppliers, as well as your diary management skills.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial in the role of a Property Claims Handler.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous experience in property claims handling. Be prepared to discuss specific cases you've managed, focusing on how you assessed claims and made decisions regarding liability.
✨Demonstrate Excellent Customer Service Skills
Since this role requires strong customer service abilities, think of examples where you've successfully handled challenging situations or complaints. Emphasise your empathy and communication skills, especially when dealing with clients who have experienced losses.
✨Prepare for Technical Questions
Anticipate technical questions related to insurance and claims processes. Brush up on relevant terminology and be ready to explain how you would handle various scenarios, showcasing your problem-solving skills.
✨Discuss Your Time Management Strategies
As the role involves managing a caseload and meeting strict deadlines, be prepared to discuss how you prioritise tasks and manage your diary. Share specific techniques you use to stay organised and efficient in a busy environment.
