Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage property claims, liaise with clients, and resolve insurance queries.
- Company: Join a dynamic loss adjusting organisation known for innovative building claims solutions.
- Benefits: Earn up to £28,000 plus 25 days holiday and flexible benefits.
- Why this job: Be part of a vibrant team making a real impact in people's lives during tough times.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: Opportunity to work in a fast-paced environment with a focus on personal development.
The predicted salary is between 22400 - 31200 £ per year.
Job Profile
Property Claims Handler
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
Responsibilities
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying / restoration suppliers and flooring suppliers.
Applicant Requirements
- Buildings / Property Claims handling experience cradle to grave – Essential
- Excellent customer services skills within a telephone environment – Essential
- Be able to work within a targeted environment – Essential
- Diary management experience – Essential
- Experience of booking and arranging appointments – Essential
- The ability to manage and prioritise own workload – Essential
- Experience of handling and dealing with challenging situations – Essential
- Experience of handling complaints – Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits
- up to £28,000 per annum
- plus flexi benefits including 25 days holiday plus the option to buy additional
- support towards industry qualifications, retailer discounts etc.
- remote working
#J-18808-Ljbffr
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging situations. Role-play scenarios with friends or family to practice your responses and build confidence in managing difficult conversations.
✨Tip Number 3
Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in claims handling. Be ready to discuss specific cases where you successfully managed claims or resolved customer complaints, showcasing your problem-solving skills.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Use specific examples that demonstrate your ability to manage a caseload, handle customer inquiries, and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your experience in a targeted environment. Mention your ability to handle challenging situations and your empathy towards clients who have experienced losses.
Highlight Relevant Experience: In your application, emphasise your 'cradle to grave' claims handling experience. Detail your familiarity with liaising with customers, insurers, and third-party suppliers, as well as your diary management skills.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial in the role of a Property Claims Handler.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling property claims. Be prepared to discuss specific cases where you managed claims from start to finish, demonstrating your understanding of the process and your ability to make sound decisions.
✨Demonstrate Customer Service Skills
Since excellent customer service is essential for this role, think of examples where you've successfully handled challenging situations or complaints. Show how your empathy and communication skills helped resolve issues and maintain customer satisfaction.
✨Prepare for Technical Questions
Anticipate technical questions related to insurance claims and be ready to explain your thought process when assessing liability. This will show your depth of knowledge and confidence in dealing with complex scenarios.
✨Discuss Time Management Strategies
As the role requires managing a caseload within strict deadlines, be prepared to talk about how you prioritise tasks and manage your diary effectively. Share specific tools or methods you use to stay organised and ensure timely follow-ups.
