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- Tasks: Manage property claims and provide solutions in a dynamic team environment.
- Company: Join Adjusting Appointments Limited, a leading loss adjusting organisation in the UK.
- Benefits: Enjoy a salary of up to £28,000, 25 days holiday, and flexible benefits.
- Why this job: Be part of a vibrant team making a real impact on people's lives during tough times.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: This role requires strong empathy and the ability to manage challenging situations.
The predicted salary is between 22400 - 39200 £ per year.
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
- Buildings/Property Claims handling experience cradle to grave - Essential
- Excellent customer services skills within a telephone environment - Essential
- Be able to work within a targeted environment - Essential
- Diary management experience - Essential
- Experience of booking and arranging appointments - Essential
- The ability to manage and prioritise own workload - Essential
- Experience of handling and dealing with challenging situations - Essential
- Experience of handling complaints - Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits: up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional.
Property Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of property claims you will be handling. Understanding the nuances of building claims, especially those related to fire, flood, and water damage, will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your customer service skills, particularly in a telephone environment. Practising how to handle challenging situations and complaints can help you demonstrate your ability to empathise with clients who have experienced losses.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed your workload and prioritised tasks in previous roles. This will highlight your ability to work within a targeted environment, which is crucial for this position.
✨Tip Number 4
Network with professionals in the insurance and claims handling industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Include specific examples of how you've managed claims from start to finish, showcasing your ability to assess liability and handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Property Claims Handler role. Emphasise your customer service skills and your experience in managing challenging situations, as these are crucial for this position.
Showcase Relevant Experience: In your application, clearly outline your experience with diary management and appointment booking. Mention any specific tools or systems you have used to manage your workload effectively.
Highlight Empathy Skills: Given the nature of the role, it's important to demonstrate your empathy skills. Include examples of how you've supported customers dealing with losses or damage to their properties, showing your understanding and compassion.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in property claims handling. Be prepared to discuss specific cases you've managed, focusing on your decision-making process and how you resolved any challenges.
✨Demonstrate Customer Service Skills
Since excellent customer service is essential for this role, think of examples where you've successfully handled difficult situations or complaints. Show how your empathy and communication skills helped resolve issues for clients.
✨Prepare for Technical Questions
Brush up on common insurance-related technical questions that may arise during the interview. Being able to confidently answer these will demonstrate your expertise and readiness for the role.
✨Discuss Time Management Strategies
As the role requires managing a caseload and meeting strict deadlines, be ready to talk about how you prioritise tasks and manage your diary effectively. Share specific tools or methods you use to stay organised.
