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For Companies At a Glance
- Tasks: Manage property claims, liaise with clients, and resolve insurance queries.
- Company: Join a dynamic loss adjusting organisation known for innovative building claims solutions.
- Benefits: Earn up to £28,000 plus 25 days holiday and flexible benefits.
- Why this job: Be part of a vibrant team making a real impact in people's lives during tough times.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: Opportunity to work in a fast-paced environment with a focus on personal development.
The predicted salary is between 16800 - 28000 £ per year.
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
- Buildings/Property Claims handling experience cradle to grave - Essential
- Excellent customer services skills within a telephone environment - Essential
- Be able to work within a targeted environment - Essential
- Diary management experience - Essential
- Experience of booking and arranging appointments - Essential
- The ability to manage and prioritise own workload - Essential
- Experience of handling and dealing with challenging situations - Essential
- Experience of handling complaints - Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits: up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional.
Property Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you demonstrate your knowledge during interviews and show that you're ready to handle the challenges of the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a telephone environment. Practice active listening and empathy, as these are crucial when dealing with clients who may be distressed due to property damage.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed a caseload or handled challenging situations. Being able to articulate these experiences will showcase your ability to thrive in a busy claims handling team.
✨Tip Number 4
Network with professionals in the insurance and claims industry. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us at StudySmarter.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Use specific examples that demonstrate your ability to manage a caseload, handle customer inquiries, and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your experience in a targeted environment. Mention your ability to handle challenging situations and your empathy towards clients who have experienced losses.
Highlight Relevant Experience: In your application, emphasise your 'cradle to grave' claims handling experience. Detail your familiarity with liaising with customers, insurers, and third-party suppliers, as well as your diary management skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the role of a Property Claims Handler.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Handling Experience
Be prepared to discuss your previous experience in property claims handling. Highlight specific cases where you managed claims from start to finish, demonstrating your understanding of the process and your ability to make decisions regarding liability.
✨Demonstrate Excellent Customer Service Skills
Since this role requires strong customer service abilities, think of examples where you've successfully handled challenging situations or complaints. Show how your empathy and communication skills helped resolve issues for clients.
✨Prepare for Technical Questions
Anticipate technical questions related to insurance claims. Brush up on common terminology and processes in the industry so you can confidently answer queries and demonstrate your expertise during the interview.
✨Discuss Your Time Management Skills
The role involves managing a caseload and meeting strict deadlines. Be ready to explain how you prioritise tasks and manage your diary effectively. Share examples of how you've successfully balanced multiple responsibilities in a fast-paced environment.
