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- Tasks: Manage property claims and provide solutions in a vibrant team environment.
- Company: Dynamic Loss Adjusting Organisation with a focus on building claims.
- Benefits: Up to £28,000 salary, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference by helping clients through challenging situations.
- Qualifications: Experience in property claims handling and excellent customer service skills.
- Other info: Remote working options and support for industry qualifications.
The predicted salary is between 16800 - 28000 £ per year.
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Applicant Requirements
- Buildings/Property Claims handling experience cradle to grave - Essential
- Excellent customer services skills within a telephone environment - Essential
- Be able to work within a targeted environment - Essential
- Diary management experience - Essential
- Experience of booking and arranging appointments - Essential
- The ability to manage and prioritise own workload - Essential
- Experience of handling and dealing with challenging situations - Essential
- Experience of handling complaints - Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits: up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional support towards industry qualifications, retailer discounts etc. remote working
Property Claims Handler in Norfolk employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler in Norfolk
✨Tip Number 1
Get your networking game on! Reach out to people in the property claims industry through LinkedIn or local meetups. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on showcasing your experience in handling claims and dealing with challenging situations.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our dynamic team. Tailor your application to highlight your relevant skills and experience.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Property Claims Handler position.
We think you need these skills to ace Property Claims Handler in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Claims Handler role. Highlight your experience in handling property claims and any relevant customer service skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our dynamic team and how your skills can help us provide top-notch building claims solutions. Keep it engaging and personal!
Showcase Your Communication Skills: Since you'll be liaising with customers and clients, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling challenging situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adjusting Appointments Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims handling. Be ready to discuss your previous experiences with specific examples, especially those that showcase your ability to manage claims from start to finish.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to demonstrate your excellent customer service skills. Think of scenarios where you've successfully handled challenging situations or complaints, and be ready to share how you resolved them.
✨Demonstrate Your Organisational Skills
This job requires strong diary management and the ability to prioritise tasks. Be prepared to talk about how you manage your workload effectively, especially in a busy environment. You might even want to bring a sample of your organisational methods to discuss.
✨Empathy is Key
Given the nature of the role, showing empathy towards clients who have experienced losses is crucial. Prepare to discuss how you approach sensitive situations and provide support to customers dealing with difficult circumstances.
