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- Tasks: Manage contractor onboarding and performance, providing training and support.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Make an impact by improving contractor performance and resolving disputes.
- Qualifications: Previous experience in contractor performance management is essential.
- Other info: Site visits may be required for complaint resolution.
The predicted salary is between 43200 - 72000 £ per year.
Reporting to the Head of Customer Service, you will be responsible for the overseeing and supporting the day-to-day management of the Contractor/Surveyor Onboarding and Management process. To include but not limited to providing training, guidance and support to Customers, Clients, Claims Handlers, Network Support Administrator, Contractors and Surveyors. As a manager, you will have overall accountability for the day to day running of the Contractors/Surveyors. You will be monitoring performance, dealing with escalated issues and closely managing outcomes and objectives. You will also be responsible for providing continued assistance to the Claims Handlers. Work with the Head of Customer Service, agree SLA and monthly contractor MI pack to help monitor and report on the Contractor performance and progress, ready for monthly board meeting. Site visits as and when required for complaints and dispute resolution. Review claims audit feedback with Technical Manager and Head of Customer Service. About you: Ideal candidate will have previous contractor performance management experience. You must be a good team worker but able to exercise own judgement and able to work independently and make decisions. Exceptional interpersonal skills to work with the team to meet their short, medium and long term goals. Excellent prioritisation and planning skills. Effe…
National Contractor Performance Manager employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Contractor Performance Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to contractor performance management. Understanding these metrics will help you demonstrate your ability to monitor and improve contractor outcomes effectively.
✨Tip Number 2
Highlight your experience in training and supporting teams. Be prepared to discuss specific examples where you've successfully guided contractors or surveyors, as this will showcase your leadership skills.
✨Tip Number 3
Prepare to discuss your approach to conflict resolution. Since site visits for complaints and disputes are part of the role, having a clear strategy for handling escalated issues will set you apart from other candidates.
✨Tip Number 4
Demonstrate your ability to work independently while also being a team player. Share examples of how you've balanced these two aspects in previous roles, as this aligns with the expectations of the position.
We think you need these skills to ace National Contractor Performance Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the National Contractor Performance Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous contractor performance management experience. Provide specific examples of how you've successfully managed teams, resolved disputes, and improved performance metrics.
Showcase Interpersonal Skills: Since exceptional interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to work collaboratively with various stakeholders, such as customers, clients, and team members.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's goals and how your skills align with their needs. Mention your ability to work independently and make decisions, as well as your planning and prioritization skills.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Management Experience
Be prepared to discuss your previous experience in contractor performance management. Highlight specific examples where you successfully oversaw onboarding processes or managed teams, as this will demonstrate your capability for the role.
✨Demonstrate Interpersonal Skills
Since the role requires exceptional interpersonal skills, think of instances where you've effectively communicated with various stakeholders. Share stories that illustrate your ability to resolve conflicts and build strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle escalated issues or performance monitoring. Prepare scenarios that showcase your problem-solving skills and decision-making abilities, especially in high-pressure situations.
✨Understand the Company’s Objectives
Research the company's goals and values, particularly in relation to customer service and contractor management. Being able to align your answers with their objectives will show that you are a good fit for the team and understand their mission.
