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For Companies At a Glance
- Tasks: Manage household claims up to £50k, ensuring seamless service and customer satisfaction.
- Company: Join one of the UK's top insurers known for innovative insurance products.
- Benefits: Enjoy hybrid working, a competitive salary, generous pension, and 29 days holiday.
- Why this job: Be part of a dynamic team, making a real impact in customers' lives through excellent service.
- Qualifications: Experience in property claims handling and strong communication skills are essential.
- Other info: Opportunity for industry qualifications and free shares annually.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
One of the UK's leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler/Desk Adjuster to join their specialist Property Claims Team where you will manage household claims up to £50k, taking full ownership through to settlement. Supporting a team of field-based adjusters you will act as the eyes on site with the ability to interpret scopes, building pathology and communicate with numerous stakeholders key to delivering a seamless claims service.
This is a permanent full-time role working 35hours per week Monday – Friday 9am-5pm
Key responsibilities:
- Handling Disaster, Recovery & Restoration losses
- Dealing with all perils primarily from escape of water, flood and fire up to £50k
- Assess liability, negotiate and settle claims
- Review digital evidence live from the insured's home with an onsite technician where you will agree actions to be made on site
- Take steps to mitigate the damage and to minimise the disturbance caused to customers
- Manage your own caseload and management of the claim, providing a world-class customer service
- Keep control of the indemnity cost and speed of the settlement for your own portfolio
- Process and record all activity within strict timescales
About you:
- Technical Property (Household) claims handling experience within a loss adjusting environment
- Knowledge of insurance principles and practice
- In-depth knowledge of DR&R AND Building/content scoping
- Excellent communication skills both written and verbal
- The ability to hold telephone conversations with customers
- A passion for customer service and the ability to maintain high levels of customer service with every customer contract
- Knowledge or experience of fraud investigations
- The ability to proactively manage claims effectively
- BDMA Accreditation desirable
- Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation
Salary & Benefits:
- Desk Adjuster – Hybrid working – up to £45,000 per annum plus 8% annual bonus
- Generous pension up to 14%
- 29 days holiday with the option to buy and sell
- Free and discounted insurance products
- Free shares per annum plus support towards industry qualifications such as BDMA insurance
Desk Adjuster employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in property claims and disaster recovery. Understanding current challenges and solutions in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance and loss adjusting sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires you to assess liability and settle claims. Consider role-playing scenarios with a friend to practice articulating your points clearly and confidently.
✨Tip Number 4
Demonstrate your customer service passion by preparing examples of how you've gone above and beyond for clients in previous roles. This will show us that you can maintain high levels of service, which is crucial for this position.
We think you need these skills to ace Desk Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical property claims handling and any relevant qualifications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage claims effectively. Mention specific examples of how you've handled similar situations in the past.
Highlight Relevant Skills: In your application, emphasise your communication skills, knowledge of insurance principles, and experience with disaster recovery and restoration. These are crucial for the Desk Adjuster role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in handling property claims, especially in disaster recovery and restoration. Be prepared to discuss specific cases where you assessed liability and negotiated settlements, as this will demonstrate your expertise in the field.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to explain complex insurance principles in simple terms, as you may need to communicate with various stakeholders during the interview.
✨Demonstrate Customer Service Passion
This position requires a strong focus on customer service. Share examples of how you've gone above and beyond to assist clients in previous roles. Highlight your ability to manage claims effectively while maintaining high levels of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to mitigate damage or handle difficult conversations with customers, and be ready to discuss your approach and outcomes.
