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For Companies At a Glance
- Tasks: Manage household claims up to £50k and provide top-notch customer service.
- Company: Join one of the UK's leading insurers known for innovative insurance products.
- Benefits: Enjoy hybrid working, a competitive salary, generous pension, and 29 days holiday.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Experience in property claims handling and excellent communication skills required.
- Other info: Opportunity for professional development with support for industry qualifications.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
One of the UK's leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler/Desk Adjuster to join their specialist Property Claims Team where you will manage household claims up to £50k, taking full ownership through to settlement. Supporting a team of field-based adjusters you will act as the eyes on site with the ability to interpret scopes, building pathology and communicate with numerous stakeholders key to delivering a seamless claims service.
This is a permanent full-time role working 35hours per week Monday – Friday 9am-5pm
Key responsibilities:
- Handling Disaster, Recovery & Restoration losses
- Dealing with all perils primarily from escape of water, flood and fire up to £50k
- Assess liability, negotiate and settle claims
- Review digital evidence live from the insured's home with an onsite technician where you will agree actions to be made on site
- Take steps to mitigate the damage and to minimise the disturbance caused to customers
- Manage your own caseload and management of the claim, providing a world-class customer service
- Keep control of the indemnity cost and speed of the settlement for your own portfolio
- Process and record all activity within strict timescales
About you:
- Technical Property (Household) claims handling experience within a loss adjusting environment
- Knowledge of insurance principles and practice
- In-depth knowledge of DR&R AND Building/content scoping
- Excellent communication skills both written and verbal
- The ability to hold telephone conversations with customers
- A passion for customer service and the ability to maintain high levels of customer service with every customer contract
- Knowledge or experience of fraud investigations
- The ability to proactively manage claims effectively
- BDMA Accreditation desirable
- Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation
Salary & Benefits:
- Desk Adjuster – Hybrid working – up to £45,000 per annum plus 8% annual bonus
- Generous pension up to 14%
- 29 days holiday with the option to buy and sell
- Free and discounted insurance products
- Free shares per annum plus support towards industry qualifications such as BDMA insurance
Desk Adjuster employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in property claims handling. Being knowledgeable about digital evidence review and restoration processes will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in property claims. Attend relevant events or join online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Brush up on your communication skills, particularly in handling difficult conversations. As a Desk Adjuster, you'll need to effectively communicate with customers and stakeholders, so practice active listening and clear articulation.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their approach to customer service and claims management will help you align your answers during interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Desk Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical property claims handling and any relevant qualifications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage claims effectively. Mention specific examples from your past experience that relate to the responsibilities of the Desk Adjuster role.
Highlight Relevant Skills: In your application, emphasise your communication skills, knowledge of insurance principles, and experience with disaster recovery and restoration. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the insurance industry.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in handling property claims, especially in disaster recovery and restoration. Be prepared to discuss specific cases where you assessed liability and negotiated settlements, as this will demonstrate your expertise in the field.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to explain complex insurance principles in simple terms, as you may need to communicate with various stakeholders during the interview.
✨Demonstrate Customer Service Passion
This position requires a strong focus on customer service. Share examples of how you've gone above and beyond to assist clients in previous roles, particularly in managing claims and mitigating damage. This will show your commitment to providing a world-class service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to claims management, such as dealing with fraud investigations or communicating with customers under stress. This will help you showcase your proactive approach.
