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For Companies At a Glance
- Tasks: Manage household claims up to £50k, ensuring seamless service and customer satisfaction.
- Company: Join one of the UK's top insurers known for innovative insurance products.
- Benefits: Enjoy hybrid working, a competitive salary, generous pension, and 29 days holiday.
- Why this job: Be part of a dynamic team, making a real impact in customers' lives through excellent service.
- Qualifications: Experience in property claims handling and strong communication skills are essential.
- Other info: Opportunity for industry qualifications and free shares annually.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
One of the UK's leading Insurers who are renowned for their powerful and cutting-edge Insurance products are now seeking an experienced Technical Property Claims Handler/Desk Adjuster to join their specialist Property Claims Team where you will manage household claims up to £50k, taking full ownership through to settlement. Supporting a team of field-based adjusters you will act as the eyes on site with the ability to interpret scopes, building pathology and communicate with numerous stakeholders key to delivering a seamless claims service.
This is a permanent full-time role working 35hours per week Monday – Friday 9am-5pm
Key responsibilities:
- Handling Disaster, Recovery & Restoration losses
- Dealing with all perils primarily from escape of water, flood and fire up to £50k
- Assess liability, negotiate and settle claims
- Review digital evidence live from the insured's home with an onsite technician where you will agree actions to be made on site
- Take steps to mitigate the damage and to minimise the disturbance caused to customers
- Manage your own caseload and management of the claim, providing a world-class customer service
- Keep control of the indemnity cost and speed of the settlement for your own portfolio
- Process and record all activity within strict timescales
About you:
- Technical Property (Household) claims handling experience within a loss adjusting environment
- Knowledge of insurance principles and practice
- In-depth knowledge of DR&R AND Building/content scoping
- Excellent communication skills both written and verbal
- The ability to hold telephone conversations with customers
- A passion for customer service and the ability to maintain high levels of customer service with every customer contract
- Knowledge or experience of fraud investigations
- The ability to proactively manage claims effectively
- BDMA Accreditation desirable
- Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation
Salary & Benefits:
- Desk Adjuster – Hybrid working – up to £45,000 per annum plus 8% annual bonus
- Generous pension up to 14%
- 29 days holiday with the option to buy and sell
- Free and discounted insurance products
- Free shares per annum plus support towards industry qualifications such as BDMA insurance
Desk Adjuster employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in property claims handling. Understanding digital evidence review and how to effectively communicate with field adjusters will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in property claims. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires you to assess liability and settle claims. Practising these skills can give you the confidence needed during interviews and discussions with stakeholders.
✨Tip Number 4
Demonstrate your passion for customer service by preparing examples of how you've gone above and beyond for clients in previous roles. This will show potential employers that you are committed to providing a world-class service.
We think you need these skills to ace Desk Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical property claims handling and any relevant qualifications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage claims effectively. Mention specific examples from your past experience that relate to the responsibilities of the Desk Adjuster role.
Highlight Relevant Skills: Emphasise your communication skills, knowledge of insurance principles, and experience with disaster recovery and restoration. These are crucial for the role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Desk Adjuster.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in technical property claims handling. Be prepared to discuss specific cases you've managed, particularly those involving disaster recovery and restoration. This will demonstrate your expertise and understanding of the role.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly. Prepare to explain complex insurance principles in simple terms, as you may need to communicate with various stakeholders during the interview.
✨Demonstrate Customer Service Passion
Prepare examples that showcase your commitment to providing world-class customer service. Discuss how you've handled challenging situations with customers in the past and what steps you took to ensure their satisfaction.
✨Understand the Company’s Values
Research the company’s mission and values before the interview. Be ready to explain how your personal values align with theirs, especially regarding customer service and integrity in claims handling. This shows that you’re not just a fit for the role, but also for the company culture.
