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For Companies At a Glance
- Tasks: Lead a team managing Property Claims, ensuring excellent service and operational efficiency.
- Company: Join a global Loss Adjusters firm known for its expertise in handling complex claims.
- Benefits: Enjoy flexible working, a competitive salary, healthcare benefits, and 25 days holiday.
- Why this job: Be part of a supportive team culture while making a real impact in the insurance industry.
- Qualifications: Experience in Property Insurance Claims and proven management skills are essential.
- Other info: A full UK driving licence is required for site visits with your team.
The predicted salary is between 36000 - 60000 £ per year.
An experienced Property Claims Desk Adjuster with managerial experience is required to join a global Loss Adjusters firm, where you will work closely with a team of Desk Claims Handlers and Field Adjusters managing Property Claims up to £100k, including Major and Complex Losses.
Key Responsibilities
- Support a team of Desk Claims Handlers and Field Adjusters in collaboration with the Regional team.
- Serve as a technical referral point for complex claims.
- Assist Field Adjusters by accompanying them on site visits as needed.
- Oversee operational aspects of claims handling to ensure excellent customer service and adherence to SLAs and KPIs.
- Mentor team members and identify training and development needs.
About You
- Experience in handling Property Insurance Claims, including Major and Complex Losses.
- Proven management skills with the ability to lead and support a team.
- Strong listening skills and technical expertise to resolve complex issues.
- Experience working closely with Field Adjusters.
- Exceptional communication skills—written, verbal, and face-to-face.
- Industry qualifications or working towards them; a desire to continue professional development.
- Willingness and ability to travel for site visits with your team.
- Full, clean UK driving licence.
Salary and Benefits
- Competitive annual salary.
- Company car or car allowance.
- Pension scheme.
- 25 days holiday plus bank holidays.
- Flexible working from home.
- Healthcare benefits.
- Life assurance.
- Income protection.
- Flexi benefits plan.
Claims Operations Manager employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Manager
✨Tip Number 1
Network with professionals in the insurance and claims industry. Attend relevant events or join online forums where you can connect with others who work as Claims Adjusters or Managers. This can help you gain insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in property claims management. Being knowledgeable about new tools and methodologies can set you apart during interviews, showing that you're proactive and committed to improving operational efficiency.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved complex claims in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to understand your impact.
✨Tip Number 4
Demonstrate your commitment to professional development by mentioning any industry qualifications you have or are pursuing. This shows that you are serious about your career and willing to invest time in enhancing your skills, which is crucial for a managerial position.
We think you need these skills to ace Claims Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling Property Insurance Claims, especially Major and Complex Losses. Emphasise your managerial skills and any relevant qualifications to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Claims Operations Manager role. Mention specific examples of how you've supported teams and resolved complex claims issues in the past.
Highlight Communication Skills: Given the importance of communication in this role, ensure you provide examples of your exceptional written and verbal communication skills. This could include experiences where you effectively mentored team members or liaised with Field Adjusters.
Showcase Professional Development: Mention any industry qualifications you have or are working towards, as well as your commitment to ongoing professional development. This shows your dedication to the field and aligns with the company's values.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Management Experience
Make sure to highlight your previous managerial roles and how you've successfully led teams. Discuss specific examples where you mentored team members or improved team performance, as this will resonate well with the interviewers.
✨Demonstrate Technical Expertise
Be prepared to discuss complex property claims you've handled in the past. Use real-life scenarios to illustrate your problem-solving skills and technical knowledge, especially regarding Major and Complex Losses.
✨Emphasise Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with both Desk Claims Handlers and Field Adjusters in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle specific situations, such as resolving disputes or managing tight deadlines. Think of examples from your experience that demonstrate your decision-making and leadership skills in challenging circumstances.
