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For Companies At a Glance
- Tasks: Join our Property Claims Handling team and manage your own caseload of property claims.
- Company: Be part of a reputable Loss Adjusters firm experiencing growth and expansion.
- Benefits: Enjoy remote work options, a competitive salary, and a performance-related bonus.
- Why this job: Deliver exceptional customer service while gaining valuable experience in the insurance industry.
- Qualifications: Experience in handling property insurance claims and excellent communication skills are essential.
- Other info: Flexible working hours with opportunities for professional development and industry qualifications.
The predicted salary is between 24000 - 36000 £ per year.
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion where you will join their Property Claims Handling team providing an exceptional customer service ensuring a seamless and efficient claims journey from beginning to end.
Key Responsibilities
- Act as a point of contact for Client/Customer queries through to a satisfactory conclusion.
- Manage your own caseload of Property Claims, general perils (Building & Contents) working with various Insurer Clients.
- Handle claims through to conclusion.
- Liaise with all relevant parties throughout the lifecycle of the claim.
- Strive to provide a first-class customer service experience at all times.
About You
- Experienced in handling Insurance Claims Property related from cradle to grave.
- A background in dealing with all general perils - fire, flood, storm damage, escape of water, theft, accidental damage etc.
- Experienced in being able to understand various Insurer Policy wordings to establish validity.
- Excellent communication skills verbal and written.
- Good time management/organisation skills with diary management experience.
- Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience.
- IT literate and the ability to utilise multiple systems.
- Be able to travel to the local office for training/induction or as and when required for team meetings etc.
- Industry qualifications i.e. CII or Cert CILA/BDMA or willing to work towards (desirable).
Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
Package
- Annual basic salary up to £30,000 per annum.
- Contributory pension.
- Performance related bonus.
- Flexi benefits.
- Voluntary benefits schemes.
- Birthday holiday.
- Share purchase scheme.
Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with common property claims and the specific types of perils mentioned in the job description, such as fire, flood, and theft. This knowledge will help you demonstrate your expertise during any interviews.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be acting as a point of contact for clients, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed caseloads or handled multiple tasks under pressure. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
If you have industry qualifications like CII or Cert CILA/BDMA, make sure to mention them. If not, express your willingness to work towards these qualifications, as it shows your commitment to professional development.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling insurance claims, particularly in property-related cases. Emphasise your ability to manage a caseload and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experience to demonstrate how you have successfully managed claims and provided exceptional service.
Showcase Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and experience with various insurer policy wordings. Mention any industry qualifications you hold or are working towards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the claims handling role.
How to prepare for a job interview at Adjusting Appointments Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims and general perils like fire, flood, and theft. Being able to discuss specific cases or scenarios during the interview will show your expertise and confidence in handling claims.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, prepare to showcase your verbal and written skills. You might be asked to explain complex insurance terms or how you would handle a difficult customer query, so practice articulating your thoughts clearly.
✨Showcase Your Time Management Skills
With a busy caseload, time management is crucial. Be ready to discuss how you prioritise tasks and manage your diary effectively. Providing examples of how you've handled multiple claims simultaneously can really impress your interviewers.
✨Familiarise Yourself with Insurer Policies
Understanding various insurer policy wordings is essential for this role. Before the interview, review common policy terms and conditions so you can confidently discuss how you would assess claim validity based on these documents.
