At a Glance
- Tasks: Support clients and colleagues with admin tasks, onboarding, and communication.
- Company: Join a fast-growing accountancy firm in Gloucester, serving diverse clients.
- Benefits: Enjoy flexible working, 25 days holiday, and a vibrant social calendar.
- Other info: Ideal for organised, proactive individuals who thrive in a team environment.
- Why this job: Gain exposure to various business areas while contributing to client success.
- Qualifications: Strong communicator with office experience, ideally in finance; Microsoft Office skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.
You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.
Responsibilities
- The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
- Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
- Offering reception cover as needed, welcoming visitors and providing a professional first impression.
- Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
- Identifying opportunities to improve processes and efficiencies.
- Typing, formatting, and preparing letters and reports.
- Filing, scanning, and processing client documents.
- Keeping client records accurate and up to date.
What we’re looking for
- A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
- Highly organised, thorough, and conscientious.
- Friendly, approachable, and enthusiastic, always willing to support colleagues.
- Able to work independently, use your initiative, and suggest improvements.
- Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
- Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.
What you get in return
- Exposure to a wide variety of clients
- Flexible and hybrid working
- 25 days holiday + bank holidays
We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Accounting
#J-18808-Ljbffr
Client Support Administrator in Gloucester employer: Adjacency Recruitment Group
Adjacency Recruitment Group is an exceptional employer, offering a dynamic work environment where experienced legal professionals can thrive. With a strong focus on employee growth and development, the company provides comprehensive benefits including 25 days of holiday and a holiday purchase option, ensuring a healthy work-life balance. Located in a vibrant area, the firm fosters a collaborative culture that values expertise and supports its team in managing high-value Clinical Negligence cases with confidence.
Contact Details:
Adjacency Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adjacency Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adjacency Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Administrator in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adjacency Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Adjacency Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adjacency Recruitment Group!
How to prepare for a job interview at Adjacency Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
