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For Companies At a Glance
- Tasks: Support clients and colleagues with admin tasks, onboarding, and communication.
- Company: Join a fast-growing accountancy firm in Gloucester, serving diverse clients.
- Benefits: Enjoy flexible working, 25 days holiday, and a vibrant social calendar.
- Why this job: Gain exposure to various business areas while contributing to client success.
- Qualifications: Strong communicator with office experience, ideally in finance; Microsoft Office skills required.
- Other info: Ideal for organised, proactive individuals who thrive in a team environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.
You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.
Responsibilities
- The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
- Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
- Offering reception cover as needed, welcoming visitors and providing a professional first impression.
- Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
- Identifying opportunities to improve processes and efficiencies.
- Typing, formatting, and preparing letters and reports.
- Filing, scanning, and processing client documents.
- Keeping client records accurate and up to date.
What we’re looking for
- A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
- Highly organised, thorough, and conscientious.
- Friendly, approachable, and enthusiastic, always willing to support colleagues.
- Able to work independently, use your initiative, and suggest improvements.
- Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
- Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.
What you get in return
- Exposure to a wide variety of clients
- Flexible and hybrid working
- 25 days holiday + bank holidays
We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- Accounting
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Client Support Administrator employer: Adjacency Recruitment Group
Contact Detail:
Adjacency Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the accountancy industry and the specific services offered by the company. Understanding their offerings, such as audit and tax services, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills in any networking opportunities. Since this role requires excellent communication and a friendly approach, showcasing your ability to connect with clients can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved processes or efficiencies in previous roles. This will demonstrate your proactive nature and ability to contribute positively to the team, which is a key aspect of the job.
✨Tip Number 4
Practice your organisational skills by managing mock projects or tasks. Being able to discuss how you prioritise and manage workloads effectively will show that you're ready for the fast-paced environment of the Client Support Administrator role.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support and administration. Emphasise any previous roles in accountancy or finance, and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully managed client relationships or improved processes in past positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and initiative. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Adjacency Recruitment Group
✨Showcase Your Communication Skills
As a Client Support Administrator, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and respond to queries effectively. Use examples from your past experiences where you successfully handled client interactions.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you manage your workload and prioritise tasks. Share specific strategies or tools you use to stay organised and ensure deadlines are met.
✨Demonstrate Proactivity
Employers value candidates who take initiative. Prepare to discuss instances where you identified opportunities for process improvements or efficiencies in previous roles. This will show that you are not just reactive but also proactive in your approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you dealt with difficult clients or resolved issues efficiently. Practising these responses can help you feel more confident during the interview.
