At a Glance
- Tasks: Support clients in luxury travel bookings and ensure their experience is unforgettable.
- Company: Join a passionate team in the luxury travel sector with a stellar reputation.
- Benefits: Enjoy 23 days annual leave, quarterly bonuses, and a supportive work environment.
- Other info: Work Monday to Friday with no early mornings or late nights; remote options available.
- Why this job: Make a real impact by delivering exceptional service in a rewarding industry.
- Qualifications: Experience in customer service and a passion for luxury travel are essential.
The predicted salary is between 24300 - 29700 £ per year.
Would you like to work in the luxury travel sector?
Are you someone who enjoys providing a first-class service to clients?
Do you want to work alongside a small and passionate and supportive team of travel professionals?
If this sounds like you please get in touch today.
This is a rare opportunity to work in the luxury travel sector and join a business who have built a fantastic business with an enviable reputation for supporting clients through every aspect of the booking process (including add-ons, post booking follow ups etc).
You will be motivated by providing excellent service, leaving no-stone unturned to make sure the clients stay is a memorable one.
- Some of the key responsibilities
- Support clients through the booking process including tailoring aspects where possible
- Liaise with client pre and post booking to ensure complete satisfaction
- Track, manage and accurately record guest payments
- Support and initiate continuous improvement initiatives
- The successful candidate will have
- Passion and previous experience of delivering exceptional customer service
- A genuine interest in luxury travel and experiences
- Excellent verbal and written communication abilities plus strong numeracy skills
- Highly organised but also able to react calmly to changing priorities.
- 23 days annual leave
- Excellent quarterly bonus opportunity
This client offers a supportive working environment, excellent team and extensive benefits as well as an opportunity for career progression.
Unlike other hospitality roles this role doesn't require early morning or late evening work.
The team work Monday - Friday 9am - 5.30pm and one Saturday in 3 which can be done remotely and you will receive a day off in lieu of this day.
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Guest Experience Associate in Cheltenham employer: Adjacency Recruitment Group
Join a respected law firm that values its employees and fosters a collaborative work culture. With competitive salaries, generous holiday allowances, and a commitment to professional development, this role as a Legal Secretary in the Property department offers a rewarding opportunity to grow within a supportive team. Located in a vibrant area, you'll enjoy a balanced work-life environment with the added benefit of an office closure during Christmas.
Contact Details:
Adjacency Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Associate in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adjacency Recruitment Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adjacency Recruitment Group
Don't be shy about reaching out to Adjacency Recruitment Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Associate in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adjacency Recruitment Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adjacency Recruitment Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
