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- Tasks: Deliver exceptional customer experiences and build strong relationships for growth.
- Company: Dynamic company focused on client services and innovative solutions.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities to engage with C-level decision makers.
- Why this job: Join a team that values your growth and offers exciting challenges.
- Qualifications: Bachelor’s degree and 6+ years in sales or account management required.
The predicted salary is between 60000 - 80000 £ per year.
Preferred Location: London; travel 30–40%.
Responsibilities
- Deliver the best possible Customer Experience at every level of contact, from opportunity qualification to exit, both externally and internally.
- Create sustainable, interdependent customer relationships that enable growth for the geography and our teams.
- Seek and execute challenging work for everyone, respecting the complexity of sales, account management, process and technology.
- Facilitate a great working environment and enable learning and growth for each employee that works with our teams.
- Work closely with customer stakeholders to ensure Aditi delivers to their expectations, and that the relationship delivers to potential.
- Work very closely with peers in Delivery and other teams to ensure customer satisfaction.
- Maintain a very high level of account‑based marketing and lead generation activity.
- Work closely with Delivery teams, pre‑sales and competency centres/practices to convert opportunities.
- Exceed monthly, quarterly and annual services targets.
Desired Skills & Experience
- Have a Bachelor’s degree or equivalent experience in the IT field.
- Have a minimum of 6 years external sales or account management experience, ideally demonstrating a track record of consistently overachieving against booking targets.
- Have a strong sales track record selling complex consulting and/or services to customers in the online gaming/betting or Retail or B2C space.
- Be a self‑starter and have a proven ability to learn on the job.
- Demonstrate poise, maturity and have a proven ability to engage with C‑level decision makers.
- Demonstrate excellent presentation skills (written and verbal) and have strong interpersonal skills.
Senior Manager - Client Services employer: Aditi Technologies
Contact Detail:
Aditi Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in client services and how you've exceeded targets in the past.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your skills and experiences in a way that stands out.
We think you need these skills to ace Senior Manager - Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Manager - Client Services. Highlight your experience in customer relationships and sales, especially in the IT field, to show us you’re the perfect fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how your background aligns with our goals at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you’ve exceeded targets or improved customer satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aditi Technologies
✨Know Your Customer Experience
Make sure you understand the importance of customer experience in this role. Be ready to discuss how you've delivered exceptional service in the past and how you plan to maintain strong relationships with clients.
✨Showcase Your Sales Success
Prepare to highlight your track record in sales and account management. Bring specific examples of how you've consistently exceeded targets, especially in complex consulting or services, to demonstrate your capability.
✨Engage with C-Level Insights
Since you'll be interacting with C-level decision makers, practice articulating your thoughts clearly and confidently. Think about how you can convey your ideas effectively and engage them in meaningful discussions.
✨Collaboration is Key
Emphasise your ability to work closely with various teams, like Delivery and pre-sales. Prepare examples of how you've successfully collaborated in the past to ensure customer satisfaction and drive results.