Senior Store Manager, Wembley Factory Outlet in London

Purpose & Impact on Organization

Drives store profitability by:

• Meeting or exceeding store sales and profit targets
• Managing all resources within the store to provide customers with a leading shopping experience
• Driving the proper execution of established policies, procedures, initiatives and directives

Key Responsibilities

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
• Drive continuous improvements in the store’s sales, productivity and profitability
• Ensure the legal and financial integrity of the store
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
• Schedule staff so as to properly serve customers, drive sales and execute tasks
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution according to established standards and directives
• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensure all HR policies and procedures are adhered to
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Manage the recruitment and training of store team members
• Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Share best practices to drive the collective performance of all district stores
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score

Authorities

Key Relationships

• District Manager
• Store Team
• Customers
• Vendors and Support Functions (e.g. HR, Visual Merchandising, Facility Services, etc.)
• Local Administration (e.g. mall management)

Knowledge, Capabilities and Experience

Store Manager Competencies (additions based on market needs)

Minimum Qualifications

• Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills (additions based on market needs)

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.