At a Glance
- Tasks: Maximise store profitability and ensure compliance in daily operations.
- Company: Join adidas, a leading brand in sports and fashion.
- Benefits: Gain valuable experience in a dynamic retail environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a flagship store team and enhance customer experiences.
- Qualifications: Experience in retail operations and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
- FLAGSHIP OPERATIONS SPECIALIST SECONDMENT (9 MONTHS)
- Purpose & Overall Relevance For The Organisation
Responsible for maximizing the profitability of the Brand Flagship Store by assisting with all Compliance Based Operations and Processes supporting and delivering a model environment for best practice:
- Collaborating, Creatively and Confidently to contribute to the day to day Operation of the Brand Flagship Store using the House of Retail and other initiatives to provide a premium in store consumer experience
- Supports with and delivers Operational Compliance through the assistance of Global and Market level Operational Directives to balance brand with profit for the Store, through the use of store systems such as; Kronos, GK, Fiori and other adidas tools
- Actively assists as a point of contact for operational matters and takes the relevant actions in order to deliver on the Store Mission Statement.
Key Responsibilities
- Is aware of store targets and actively works to meet or exceed these
- Assists Line Manager when required in the processing of promats from booking to receipt collaborating with the Consumer Experience Team
- Assists in the raising PO’s in order to complete general purchases such as consumables and other store requirements.
- Actively completes the end to end Cash Management and Cash Office processes, whilst remaining compliant and in line with policy
- Assists in the creation, maintenance and deactivation of user accounts for systems such as POS, Endless Aisle, Kronos, Fiori and any other general day to day adidas system, ensuring correct level is assigned for appropriate role.
- Maintains a safe working environment, by carrying out the required Health and Safety checks, Work Place Inspections and that they are recorded in the legally required manner and escalated to Line Manager where required.
- Assists with the development of store team members through the delivery of Operational Training in areas such as Crisis Management Business Continuity, House of Retail and internal systems, supporting briefings and updating relevant training records
- Inputs payroll into SAP HR and with Kronos WFM system using the most up to date information, using this information to record hours worked for SPH and escalating issues to Line Manager.
- Assists with the issuing and return of the portable devices such as ipods and ipads at all times.
Following the prescribed processes and keeps apps such as endless aisle up to date so as and when required.
- Is seen as confident and in general store operations and can support with general issues such as I. T or Facilities if or should the need arise.
- Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- To assist the Flagship Operations Team Leader with additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role to support the store
- Key Relationships
- Customers
- Profit Protection
- Health and Safety
- Europe Audit and Policy Team
- Store Team and Supervisor
- Knowledge, Skills And Abilities
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Uses retail and commercial knowledge to drive store sales by prioritising the consumer and brand at all times
- Supports team by actively helping where required by line manager
- Is thorough and detail oriented
- Prior experience working as part of a team.
- Requisite Education And Experience
- Minimum 12 months work experience in a sports/fashion customer- and commercial focused retail environment with advanced process knowledge and experience
- Intermediate numeracy and literacy and advanced verbal communication skills
- Minimum 6 months experience in an Operational role
- Prior experience is desirable adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an equal opportunity employer.
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StudySmarter Expert Advice🤫
We think this is how you could land Flagship Specialist - Operations (Secondment, 9 months - Full Time), adidas LDN, Oxford St, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ADIDAS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ADIDAS!
We think you need these skills to ace Flagship Specialist - Operations (Secondment, 9 months - Full Time), adidas LDN, Oxford St, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ADIDAS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ADIDAS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ADIDAS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ADIDAS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
