At a Glance
- Tasks: Lead operations at adidas' flagship store, ensuring excellence and innovation in retail.
- Company: Join the iconic adidas brand and be part of a world-class retail experience.
- Benefits: Competitive salary, career growth, and the chance to shape retail's future.
- Other info: Opportunity to work with global teams and set benchmarks for retail operations.
- Why this job: Make a real impact in a fast-paced environment while leading a high-performance team.
- Qualifications: 5+ years in retail operations with strong commercial acumen and leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
Where Retail Excellence Meets the World's Biggest Stage
Are you ready to lead the engine room behind one of the most iconic retail experiences in the world? We're looking for an ambitious, commercially sharp Operations Manager to take the reins of back-of-house excellence at our Brand Flagship Store in London — the beating heart of our UK retail presence and a true showcase of what world-class retail operations can achieve.
Why This Role?
This isn't just an operations job. It's your chance to:
- Own the engine room of a flagship that sets the standard for the entire portfolio
- Shape the future of Omni-Channel retail, bringing futuristic, premium experiences to life in-store
- Lead a high-performance team and build a culture that others across the business look to replicate
- Drive real commercial impact — managing OPEX, unlocking savings, and turning P&L analysis into action
- Work at the intersection of Store Leadership, Global Retail Operations, Finance, HR, and Facilities — with a seat at the table on every major decision
You'll be the person who frees up Store Leadership to chase big commercial wins, because you've got the back-of-house running like clockwork.
What You'll Be Doing
- Leading, coaching, and inspiring an Operations Team that delivers service excellence every single day
- Partnering with the District Director and Store Director to build a premium, best-in-class operating model
- Driving key initiatives (including Retail Next) while never losing sight of the fundamentals
- Managing budgets, spotting opportunities, and using data (P&Ls, SAP) to make sharp commercial calls
- Leading Workforce Management, talent development, and performance culture across the team
- Delivering projects end-to-end — from first idea to sustained results
- Ensuring gold-standard compliance across Stock, Logistics, Profit Protection, H&S, IT, and Finance
What You'll Bring
- 5+ years in Retail or Trade Marketing (apparel/fashion/footwear background a big plus)
- 4+ years in store operations management, ideally across multi-site teams
- Sharp commercial acumen and confident, data-backed decision making
- Outstanding communication and stakeholder influencing skills
- Advanced Microsoft Office skills
- The flexibility to be geographically mobile
- A genuine passion for building something exceptional
The Opportunity
This is a role for someone who wants more than a job — who wants to leave their mark on a flagship that represents the brand at its absolute best, working alongside London's Key City team and Global Retail Operations to set the benchmark for retail operations worldwide. If you thrive on complexity, love a fast pace, and want your work to matter — this is your moment.
Flagship Senior Operations Manager, adidas LDN Flagship Store, Oxford St. in London employer: ADIDAS
At adidas Battersea, London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through comprehensive training programs and clear career progression paths, ensuring that every team member can thrive in their role. With a focus on collaboration and innovation, we empower our staff to drive store success while delivering an outstanding shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Senior Operations Manager, adidas LDN Flagship Store, Oxford St. in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ADIDAS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ADIDAS!
We think you need these skills to ace Flagship Senior Operations Manager, adidas LDN Flagship Store, Oxford St. in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ADIDAS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ADIDAS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ADIDAS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ADIDAS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
