At a Glance
- Tasks: Deliver an exceptional consumer experience in the Women's Running Department at our flagship store.
- Company: Join the iconic Adidas team in a vibrant flagship store on Oxford Street.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to engage in exciting in-store events.
- Why this job: Be a part of a brand that values creativity and consumer connection.
- Qualifications: Passion for sports, strong communication skills, and a knack for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Purpose & Overall Relevance for the Organization
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one‑of‑a‑kind experience for our Flagship and creators club consumers. To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities
- To role model consumer service behaviours.
- To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint.
- Promote efficient ways to manage the consumer 'life cycle', which includes all the steps consumer go through when interacting with organisations.
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Assists in the seamless execution of in‑store activations events, in collaboration with the Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations.
- Collaborates with the Experts and SCEM to ensure a unique Flagship experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
Flagship Running Specialist, Women's Department (Full Time) - Adidas Ldn Flagship Store, Oxford St in London employer: ADIDAS
Adidas is an exceptional employer, offering a vibrant work culture that prioritises consumer engagement and brand loyalty within the dynamic environment of the Oxford Street flagship store. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a globally recognised brand that values innovation and teamwork. With a focus on creating unique consumer experiences, working at Adidas not only enhances your career but also allows you to be part of a passionate community dedicated to sports and lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Running Specialist, Women's Department (Full Time) - Adidas Ldn Flagship Store, Oxford St in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ADIDAS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ADIDAS!
We think you need these skills to ace Flagship Running Specialist, Women's Department (Full Time) - Adidas Ldn Flagship Store, Oxford St in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ADIDAS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ADIDAS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ADIDAS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ADIDAS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
