At a Glance
- Tasks: Maximise store profitability and enhance customer experience through operational excellence.
- Company: Join the iconic adidas team at our flagship store in London.
- Benefits: Flexible hours, competitive pay, and a vibrant work culture.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Be part of a dynamic team that shapes the future of retail.
- Qualifications: Experience in retail operations and a passion for sports/fashion.
The predicted salary is between 31500 - 38500 £ per year.
- FLAGSHIP OPERATIONS SPECIALIST (18hrs), Adidas LDN, Oxford St, London
- Purpose & Overall Relevance For The Organisation
Responsible for maximizing the profitability of the Brand Flagship Store by assisting with all Compliance Based Operations and Processes supporting and delivering a model environment for best practice:
- Collaborating, Creatively and Confidently to contribute to the day to day Operation of the Brand Flagship Store using the House of Retail and other initiatives to provide a premium in store consumer experience
- Supports with and delivers Operational Compliance through the assistance of Global and Market level Operational Directives to balance brand with profit for the Store, through the use of store systems such as; Kronos, GK, Fiori and other adidas tools
- Actively assists as a point of contact for operational matters and takes the relevant actions in order to deliver on the Store Mission Statement.
Key Responsibilities
- Is aware of store targets and actively works to meet or exceed these
- Assists Line Manager when required in the processing of promats from booking to receipt collaborating with the Consumer Experience Team
- Assists in the raising PO’s in order to complete general purchases such as consumables and other store requirements.
- Actively completes the end to end Cash Management and Cash Office processes, whilst remaining compliant and in line with policy
- Assists in the creation, maintenance and deactivation of user accounts for systems such as POS, Endless Aisle, Kronos, Fiori and any other general day to day adidas system, ensuring correct level is assigned for appropriate role.
- Maintains a safe working environment, by carrying out the required Health and Safety checks, Work Place Inspections and that they are recorded in the legally required manner and escalated to Line Manager where required.
- Assists with the development of store team members through the delivery of Operational Training in areas such as Crisis Management Business Continuity, House of Retail and internal systems, supporting briefings and updating relevant training records
- Inputs payroll into SAP HR and with Kronos WFM system using the most up to date information, using this information to record hours worked for SPH and escalating issues to Line Manager.
- Assists with the issuing and return of the portable devices such as ipods and ipads at all times.
Following the prescribed processes and keeps apps such as endless aisle up to date so as and when required.
- Is seen as confident and in general store operations and can support with general issues such as I. T or Facilities if or should the need arise.
- Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- To assist the Flagship Operations Team Leader with additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role to support the store
- Key Relationships
- Customers
- Profit Protection
- Health and Safety
- Europe Audit and Policy Team
- Store Team and Supervisor
- Knowledge, Skills And Abilities
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Uses retail and commercial knowledge to drive store sales by prioritising the consumer and brand at all times
- Supports team by actively helping where required by line manager
- Is thorough and detail oriented
- Prior experience working as part of a team.
- Requisite Education And Experience
- Minimum 12 months work experience in a sports/fashion customer- and commercial focused retail environment with advanced process knowledge and experience
- Intermediate numeracy and literacy and advanced verbal communication skills
- Minimum 6 months experience in an Operational role
- Prior experience is desirable adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an equal opportunity employer.
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Flagship Operations Specialist (18 hrs), adidas LDN, Oxford St, London employer: Adidas
At adidas, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. Our Stockroom Sales Consultants benefit from competitive compensation, extensive training opportunities, and a supportive team environment that encourages personal and professional growth. Located in a modern retail setting, employees enjoy unique perks such as discounts on products and the chance to be part of a brand that inspires change through sport.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Operations Specialist (18 hrs), adidas LDN, Oxford St, London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Adidas, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Flagship Operations Specialist (18 hrs), adidas LDN, Oxford St, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Adidas that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Adidas will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Adidas and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Adidas
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Adidas, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Adidas!
