At a Glance
- Tasks: Lead the shop floor team, drive sales, and ensure top-notch customer service.
- Company: Join a dynamic team at Cotswolds Designer Outlet with a focus on innovation.
- Benefits: Enjoy free uniforms, discounts on adidas products, and career growth opportunities.
- Other info: Experience a modern work environment with ongoing training and development.
- Why this job: Be part of a culture that values diversity and pushes for excellence in retail.
- Qualifications: 12+ months in retail, strong leadership, and customer service skills required.
We are looking for an experienced retail leader to manage the floor at the Cotswolds Designer Outlet, driving sales, ensuring customer service excellence, and maintaining store standards.
Benefits
- Free uniform sets twice a year.
- Discount on adidas products online and in all adidas stores.
- Supportive team that accompanies you throughout the company and inspires you to win new challenges.
- Career growth across retail, office, and distribution.
- Development opportunities: free training in product, service, processes, and personal effectiveness.
- Modern environment with the highest retail standards and best technologies.
- Culture of diversity, equity, and inclusion.
- Innovations to establish a new era of sport in balance with nature.
Qualifications
- 12+ months of work experience in sports/fashion customer and commercial‑focused retail environment.
- Advanced selling experience and comprehensive knowledge of product, retail, and industry.
- Team leadership and customer service.
- Understanding of KPIs, strong analysis and training skills.
- Comfortable conducting feedback conversations.
- Professional handling of difficult interpersonal situations within the store team.
- Understanding the store's needs and acting accordingly.
Responsibilities
- Lead by example and coach the shop floor team, ensuring continuous development.
- Drive store sales with the team to meet targets through excellent customer service.
- Ensure the store is up to brand standards at all times including visual merchandising, replenishment, and customer service to create the best shopping experience.
- Coordinate the shop floor operations and maintain brand standards.
Core Behaviours
- Courage: Speak up when you see an opportunity; step up when you see a need.
- Ownership: Be proactive, take responsibility and follow through.
- Innovation: Elevate to win. Be curious, test and learn new and better ways of doing things.
- Teamplay: Win together. Work collaboratively and cultivate a shared mindset.
- Integrity: Play by the rules. Hold yourself and others accountable to our company’s standards.
- Respect: Value all players. Display empathy, be inclusive and show dignity to all.
FLOOR MANAGER - COTSWOLDS DESIGNER OUTLET in Gloucester employer: ADIDAS
As a Floor Manager at the Cotswolds Designer Outlet, you will thrive in a dynamic and supportive environment that champions diversity, equity, and inclusion. With opportunities for career growth across various sectors, comprehensive training, and a culture that encourages innovation, you will be part of a team dedicated to delivering exceptional customer experiences while enjoying benefits like discounts on adidas products and free uniforms. Join us in shaping a new era of sport that harmonises with nature, all within a modern retail setting equipped with the latest technologies.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER - COTSWOLDS DESIGNER OUTLET in Gloucester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ADIDAS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ADIDAS!
We think you need these skills to ace FLOOR MANAGER - COTSWOLDS DESIGNER OUTLET in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ADIDAS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ADIDAS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ADIDAS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ADIDAS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
